advanced calling audio delay - Droid Turbo

$Photo of racknfrackn$ racknfrackn

I was previously bothered by the lack of ability of the Droid Turbo to handle simultaneous voice and data since my RAZR Maxx did fine. Anyway - when the Advanced Calling update came around I updated apparently with "no problems" . . . but . . . there is a problem!

EVERY TIME I receive OR place a call, I cannot hear who is on the line for a second or two. This means, without fail: I say "Hello" . . . then "hello" again - I tend "sound" stupid to the people on the other end of the line (to them: I'm ignoring them OR I'm repeating myself OR I'm not saying anything to them) . . . and so, then I have to explain (like in 80's) that I'm on my 2014 cell phone that acts like it's 30 years old!

Any help?

My Phone:

Droid Turbo Ballistic Nylon

Android Version 4.4.4

System Version 21.44.8.quark_verizon.verizon.en.Us

Build KDF21,196-8

Advanced Calling

Accepted answers

Verizon_Support

racknfrackn-

Thank you for keeping us updated. It does sound like some customer are experiencing this same issue when Advance Calling 1.0 is turned on. Do you see any improvement when the phone has a charge of more than 50%? I would recommend for you to turn this feature of to improve the service. A fix for this issue will be included in a post launch software update (SU2).

JorgeO_VZW

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All comments

Verizon_Support

Hello there racknfrackn! I am sorry to hear about the delay with the audio on the Droid Turbo. Since this has begun have you gone in to the phone settings to disable the advanced calling feature and then test to see if that same delay occurs? You can do this by going into Settings and choosing Advanced Calling and selecting to turn it off. Once off, lets see if that same delay takes place. Please keep me posted here with the results!

bryans_vzw

Follow us at Twitter @vzwsupport

$Photo of racknfrackn$ racknfrackn

Tested:

With Advanced Calling on - I made a call, there is a delay (I said hello twice, the person heard it once)

With Advanced Calling on - I had someone call me, there is a delay (I said hello twice, the person heard it once)

With Advanced Calling off - I made a call, there is NO delay (I said hello twice, the person heard it twice)

With Advanced Calling off - I had someone call me, there is NO delay (I said hello twice, the person heard it twice)

With Advanced Calling on - I made a call, there is a delay (I said hello twice, the person heard it once)

With Advanced Calling on - I had someone call me, there is a delay (I said hello twice, the person heard it once)

This confirms what I've already written - I have a problem with Advanced Calling on my Droid Turbo. Currently the best solution is to turn it off . . . but there are times that I sure would like data and voice at the same time . . . is anyone else experiencing this? Or is it just me? Any actual solution or just turn it off?

Verizon_Support

RobB772

So just when is this Software Update going to happen? Not having simultaneous Voice & Data is unacceptable when this software to enable this function is flawed. Turning the Advanced Calling off is a BS answer.

allaboard

I have the same issue as well. A time frame on the update to correct this would be appreciated.

Thanks,

aes1783

Our company just upgraded 10 of our phone lines to the Turbo and we have been experiencing the same issue. After speaking with Verizon tech support I learned the following, which may be helpful to those who also have been having the same issue:

If you experience this and it is bothersome to you, do the following as a work-around to solve the issue:

• Go to Settings

• Scroll down to Advanced Calling

• Toggle to OFF

This will turn your HD calling off and therefore resolve the connection lag issue. A consequence of your phone’s HD calling feature being off is that you are unable to use data and voice at the same time.

If you do not want to turn your HD calling feature off, another option would be to try and listen to when your phone connects to the call and then speak regardless of whether you hear the person on the other end say hello.

One thing to note is, when HD calling is toggled on and your phone is connected to WiFi, there doesn’t seem to be a connection lag.

The woman I spoke with said there is indeed a software update being worked on to fix the issue, but there is not currently a release date for it.

hippickles

Having the same issue. I bought the phone a few days ago and threw the box away so can't return it. Very unhappy.

Verizon_Support

hippickles

Being unhappy with your current device is not acceptable. We want to make sure that your phone is working the way it should be. Do you know if the other party that you're calling has Advance Calling 1.0 turned on? Are you experiencing this issue no matter where you are or just in one are? Where and when was your phone purchased? Please provide additional detail so we can get this resolved.

JorgeO_VZW

Follow us on Twitter @VZWSupport

hippickles

This has happened with both Verizon phones and landlines. I don't know if the other Verizon phones have Advance Calling on. It has happened throughout the West Michigan area. I purchased my phone on Feb 12 in Holland, MI.

Verizon_Support

Thanks for the information hippickles. In order for the Advanced calling to work on the device the phone that you are calling would also have to have Advanced calling turned on and working.

CandiceH_VZW

Follow us on Twitter @VZWSupport

hippickles

I understand that I'm not going to get HD calling unless I'm talking with another person that has HD calling. aes1783 is correct in saying that the thing that upsets me the most is that I have to choose between an awkward, unacceptable delay when making and receiving calls to anyone regardless of network and not being able to use data during calls. This is ridiculous. When is this SU2 update coming that is going to fix this? It's been a month since you said that there would be an update to fix this issue.

PKStew

I also have this same issue. I've cleared the cache. My software is up to date. I've rebooted the phone, etc. to no avail..

The other issue I've noticed that has coincided with the delay is that when I dial into a conference line where I have to enter a passcode after the system answers to get connected to the bridge line, the passcode never will go through correctly. It always doubles one or two of the digits I try to enter. This is very frustrating and I usually have to call in from a different phone or turn off the Advanced Calling feature and then it works fine. I especially notice this when calling from my home calling area, area code 972.

Please advise...

Verizon_Support

Hi PKStew!

Your efforts are greatly appreciated and I apologize for the inconvenience! A fix for the issue will be includuded in the next software update. Regrettably, an ETR is currently unvailable.

AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!