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How do I unlock my phone using touchless control by speaking my PIN?

I just recently got my Droid Maxx & I am enjoying most of the features. I have set up & trained the launch phrase "Ok Google Now". I have set a PIN code for security to unlock the phone. I have the box checked that says "Speak PIN to unlock". But it still won't unlock by voice. I still have to type in my PIN, which can be dangerous while driving. When I say "Ok Google Now, unlock phone" I get the launch phrase sound (so I know it heard me), but then the PIN pad appears. If I type in my PIN, then it goes to a google search screen that has lists of articles & web pages about "unlocking phone".

What am I doing wrong? What do I need to do to get my phone to unlock by speaking my PIN?

Thanks!

Comments

Verizon_Support

idgyedgy,

Help is here! I definitely want you to be able to use all the functions on your phone. Have you ever been able to unlock your phone using touch less controls http://www.verizonwireless.com/support/knowledge-base-85358/? What software version are you running http://www.verizonwireless.com/support/knowledge-base-83028/?

JohnB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

idgyedgy

Thank you for your response. I have not been able to unlock my phone using touchless controls since I got the phone last week. I have done the train launch phrase & have all of the necessary boxes checked. And I'm able to use touchless control for all of the other options, just not unlock my phone by speaking PIN.

I am using system version 24.3.7.obake-maxx_verizon.Verizon.en.US

The touchless control version is 4.3.14.1 (a6a382a)

Verizon_Support

Hello idgyedgy!

I'm eager to help you with your touchless controls. I found a resource on Motorola's website that will help, since it offers visual aids and shows you the steps on how to train it to learn your voice: http://bit.ly/1O0Fvid

ChristinaB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

idgyedgy

Thank you, but I have already followed all of those steps. Everything works except for unlocking my phone by speaking the PIN. I didn't find anything on the link you shared that explains how to get that function to work.

idgyedgy

Are there no solutions to this problem? It's been 3 weeks since I first posted about this issue & a week since any response from Verizon.

MaxxDaddy1

I just got my Maxx a week ago and was contemplating setting up the Touchless controls. Think I'll wait and see how this thread develops. At this point it appears they don't have an answer or, they're hoping we'll just go away.

Keith1966

Rest assured, it has worked perfectly in the past; and it's awesome when it works! Google just need to un-screw-up whatever they screwed-up, probably an update bug. It's been a few months now; joke's over, give back the touchless control.

From:"MaxxDaddy1" <forums@verizonwireless.com>

Date:Mon, May 11, 2015 at 5:42 PM

Subject:[DROID MAXX] - How do I unlock my phone using touchless control by speaking my PIN?

A message from the Verizon Wireless Community

How do I unlock my phone using touchless control by speaking my PIN?

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TheNatural

You should call Motorola on this one if you want answers and solutions to fixing the problem. If it's a feature through touchless controls Verizon will definitely not be able to fix it at this point. You can factory reset your phone or clear the cache partition, but I'm not sure it would do much help. This can be software related too, I'd call my manufacturer.

MaxxDaddy1

Update: I installed the No Lock app. Problem solved.

idgyedgy

There shouldn't be a need for an additional app, since this function is supposed to work on its own.

I'm glad you got it working for yourself though. :smileyhappy:

MaxxDaddy1

I agree. However, I am somewhat of an impatient old coot. Have a wonderful day.

idgyedgy

It still isn't working. There was an update the other day & I had high hopes that it would solve the problem, but it didn't. Frustrating.... :smileysad:

Verizon_Support

This is quite concerning, indeed! Updates are designed to correct issues such as these. I do see the "Touchless Control" application has been changed to "Moto Touch" by Motorola for many Motorola devices. It looks as though your specific device is scheduled to be updated soon with this feature. Please continue to check the Google Play store to see when/if there are updates available for the application http://spr.ly/6580hfOu

TanishaS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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