My phone Cox mail account shows 12 emails in the sent folder, but when I open the folder it's empty. How do I get rid of the number 12 in the sent folder ?
richie
I had something similar, but it was with missed phone calls and phone messages. I re-set my network settings and that cleared it up.
richie72846,We do not want you to have to deal with Phantom emails. Did anything change on your device around the time this began? Do you have other email accounts on your device? If so, are they also showing phantom emails? Please try resetting network settings as suggested by PathMan and let us know if that helps. (Settings>General>Reset>Reset Network settings) If that does not work you can also try removing and readding the email account. LindseyT_VZWFollow us on Twitter @VZWSupport
The only thing that changed was this. I had 12 emails in the sent folder and I was getting ready to delete them since they were old and no longer needed. I meant to hit the delete button but accidently hit the "mark as unread" button. I then hit the delete button and they were gone, but the sent folder still shows 12 unread emails. I really hesitate to reset network settings for fear I'll only make things much worse.
Hi richie72846! I certainly know how important your email is on your phone. I can't remember the last time I checked my email on a computer. What kind of device are we talking about? Is this a phone or a tablet? Have you tried deleting and re-adding the email account on your device? I can certainly get the steps for you on how to delete and re-add an email account once I know the device you are working with. Thanks in advance! BryanS_VZWFollow us at Twitter @vzwsupport
Bryan,
Its an iPhone 5s and the email account is a Cox POP3 account. Here's the problem with deleting the account and then re-adding it. Verizon no longer supports Cox POP email, everything is IMAP now. However, if you already have a POP3 account it is still supported, but you cant create a new one. I want to keep my POP account, I hate IMAP email. So, that's why I don't want to delete my present account.
