I got my iPhone 5c in the mail today. I activated it and now the sleep/off button is not working. Can i return it and exchange it for another one or pay extra for the 5s.
MJbearden, I want to make sure you are able to use the device that you are looking to upgrade to. You do have a 14 day worry free guarantee on the device for issues like this. I would recommend on taking the phone and all of the paper work that you received in the mail to a Corporate Store Location: http://bit.ly/3SdsA They should be able to do the replacement for you. Please keep us posted. KevinR_VZWFollow us on Twitter @VZWSupport
This is not what we want to hear MJbearden! We want your phone to perform as intended! Is this a brand you phone that you upgraded to, or a warranty replacement? We can explore options for you.AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
This was a phone that I upgraded to
Sent from my iPhone
Hello MJbearden!Thanks for the information! As of today, how long have you had the device? ChristinaB_VZWFollow us on Twitter @VZWSupport
I got the phone last Wednesday February 4th
It sounds like your still under warranty so I would either get a replacement from VZW or contact Apple.
I've been using my old phone since the new one needs to be replaced
If VZW doesn't want to place nice, Apple usually will. Go there and have it fixed or replaced...
