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iPhone 6 not uploading to iCloud photo library

SW1952

Yes I know that apples iCloud photo library is still in beta but very often my iPhone 6 will get stuck trying to upload photos (most that were taken by the phone itself) and my iPad Mini 2 has no issues. And now the iPhone 6 - when connected to wifi - is trying to upload 8 photos that were already uploaded my my iPad. Any suggestions besides a total factory reset - I am on vacation and don't have access to my iTunes backups.

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Verizon_Support

SW1952,

Saving photos are so important. I am sorry to hear you are having issues with uploading them. Just so we are on the same page, these photos are currently not on your iPhone and they are trying to upload themselves? Or did they already upload and are having issues uploading again?

RobinD_VZW

Follow us on twitter @VZWSupport

SW1952

Three were taking by the iPhone so they were originally on the phone. Two were uploaded and it got stuck on the third one. The other photos were transferred to my iPad mini by Canon's app from my camera and the iPad did upload them to the iCloud photo library. I then transferred those photos from the iPad to iPhone using Airdrop and now - even though the iPad already uploaded them to the cloud, the iPhone is stuck trying to do the same thing

Momma23dogs

This certainly sounds like a device problem. Have you tried Apple support forums, Genius Bar or calling apple support?

They are awesome at troubleshooting.

If there is a fault in the phone, they will replace it for you.

Official Apple Support

SW1952

Yes. They suggested a full factory reset but we are on vacation and I don't have access to my iTunes backup and the wifi in the hotel where we are staying is very slow. Verizon LTE is about 50x faster. LOL

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