Why am I incurring data usage while connected to WIFI?

I called customer service to find out why I am incurring data usage while connected to my home wifi. The representative couldnt explain at all why, but told me in order to fully connect to my home wifi, I have to turn off Data Usage on my phone. That is an extra step I should not have to do. Most of these are minor pings, but are occurring while I am asleep. I ended up getting frustrated and ending the call as I couldnt get any assistance about why this is happening, just ways to try to avoid it. "Are all of your apps closed?" "Switch data usage off when on wifi." "Your phone will choose the most powerful signal to use, not always will it use wifi."

If my phone will choose the more powerful signal, and it isnt wifi, then why am I not always incurring data usage?

Seems like a nickel and dime scam to get customers close to going over their data plans. If I go over by just 0.00001 kb of data because of this, Verizon is going to have an issue about these "pings"

Accepted answers

Weth

Was this while it was plugged into power charging? When the iPhone goes to sleep, it disconnect wifi. Any incoming data will go through cellular. There are reports if it is connected to power, the wifi stays active.

All comments

Verizon_Support

HAH1108,
This concern is very valid on your end. I would be concerned as well if I was seeing data usage while connected to WiFi. What make/model phone do you have? Did this recently start happening? We are here to help, so please share.

ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

HAH1108

I have an iPhone 6, and I did just recently notice, but I have not gone back through to check previous statements.

Verizon_Support

HAH1108-

Thank you for the information. Have you checked the time usage has been consumed? You can view the time and what type of apps or pages you are viewing here at http://bit.ly/xB4iTc.

EmmaM_VZW
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HAH1108

The breakdown of data usage in question is all happening between the hours

of 11pm and 7:30am. For example, looking at last month alone, the data used

was almost 1/4 of a gigabyte while I was on my home wifi network. This

happened every day of last months billing cycle. The site you gave also did

not break it down to what apps or pages are being used at the given times.

This is the data usage in question.

3/20/2015 5:48 AM 2GB SL USAGE 0.3 0 0.000000253 3/21/2015 2:11 AM 2GB

SL USAGE 19.9 0.02 0.000018939 3/22/2015 3:54 AM 2GB SL USAGE 10603.6 10.36

0.010112339 3/23/2015 3:53 AM 2GB SL USAGE 335.5 0.33 0.000319944

3/24/2015 3:36 AM 2GB SL USAGE 0.3 0 0.000000253 3/24/2015 5:39 AM 2GB SL

USAGE 0.3 0 0.000000253 3/25/2015 2:09 AM 2GB SL USAGE 11 0.01 0.000010446

3/25/2015 7:01 AM 2GB SL USAGE 0.3 0 0.000000253 3/26/2015 3:10 AM 2GB SL

USAGE 7.6 0.01 0.000007293 3/27/2015 4:21 AM 2GB SL USAGE 11.2 0.01

0.000010724 3/28/2015 2:24 AM 2GB SL USAGE 29.2 0.03 0.000027847

3/29/2015 2:23

AM 2GB SL USAGE 2 0 0.000001941 3/29/2015 6:12 AM 2GB SL USAGE 0.3 0

0.000000253 3/30/2015 3:06 AM 2GB SL USAGE 0.3 0 0.000000253 3/30/2015 5:12

AM 2GB SL USAGE 0.3 0 0.000000253 3/31/2015 2:28 AM 2GB SL USAGE 0.3 0

0.000000253 3/31/2015 4:58 AM 2GB SL USAGE 0.3 0 0.000000253 3/31/2015 7:03

AM 2GB SL USAGE 25878.7 25.27 0.024679879 4/1/2015 12:57 AM 2GB SL USAGE

6.8 0.01 0.000006466 4/1/2015 6:37 AM 2GB SL USAGE 3227.9 3.15 0.003078368

4/2/2015 12:37 AM 2GB SL USAGE 2.9 0 0.000002721 4/2/2015 4:03 AM 2GB SL

USAGE 40.6 0.04 0.000038762 4/2/2015 6:32 PM 2GB SL USAGE 256.9 0.25

0.000245028 4/3/2015 12:32 AM 2GB SL USAGE 9.3 0.01 0.000008825 4/3/2015 2:32

AM 2GB SL USAGE 0.4 0 0.000000342 4/3/2015 2:32 AM 2GB SL USAGE 11.3 0.01

0.000010736 4/3/2015 6:32 AM 2GB SL USAGE 73.2 0.07 0.000069809

4/4/2015 12:31

AM 2GB SL USAGE 9.7 0.01 0.000009234 4/4/2015 4:37 AM 2GB SL USAGE 0.3 0

0.000000253 4/4/2015 7:05 AM 2GB SL USAGE 22743.5 22.21 0.021689908

4/4/2015 1:05 PM 2GB SL USAGE 2030.1 1.98 0.001936021 4/4/2015 7:05 PM 2GB

SL USAGE 61.4 0.06 0.000058519 4/5/2015 1:05 AM 2GB SL USAGE 3886.2 3.8

0.003706143 4/5/2015 7:04 AM 2GB SL USAGE 48699.6 47.56 0.04644354

4/6/2015 1:39 AM 2GB SL USAGE 0.3 0 0.000000253 4/6/2015 3:56 AM 2GB SL

USAGE 0.3 0 0.000000253 4/6/2015 6:42 AM 2GB SL USAGE 22149.3 21.63

0.021123196 4/7/2015 12:41 AM 2GB SL USAGE 23.1 0.02 0.000022046

4/7/2015 5:22

AM 2GB SL USAGE 2.3 0 0.000002211 4/7/2015 5:22 AM 2GB SL USAGE 0.6 0

0.000000587 4/8/2015 4:24 AM 2GB SL USAGE 0.3 0 0.000000253 4/8/2015 7:08

AM 2GB SL USAGE 133.9 0.13 0.000127667 4/9/2015 1:12 AM 2GB SL USAGE 1116.2

1.09 0.001064529 4/10/2015 6:25 AM 2GB SL USAGE 47.5 0.05 0.000045268

4/11/2015 2:05 AM 2GB SL USAGE 230.7 0.23 0.000220021 4/12/2015 5:14 AM 2GB

SL USAGE 30507.9 29.79 0.029094622 4/13/2015 1:26 AM 2GB SL USAGE 14.7 0.01

0.000014038 4/13/2015 6:39 AM 2GB SL USAGE 28.6 0.03 0.000027269

4/14/2015 12:39

AM 2GB SL USAGE 13.5 0.01 0.000012847 4/14/2015 6:38 AM 2GB SL USAGE

30601.9 29.88 0.029184262 4/15/2015 12:38 AM 2GB SL USAGE 2.9 0 0.00000274

4/15/2015 3:27 AM 2GB SL USAGE 10.6 0.01 0.000010134 4/15/2015 6:36 AM 2GB

SL USAGE 16626.5 16.24 0.015856233 4/16/2015 12:35 AM 2GB SL USAGE 2.2 0

0.000002054 4/16/2015 6:35 AM 2GB SL USAGE 2057.4 2.01 0.001962119

4/17/2015 6:38 AM 2GB SL USAGE 4023.3 3.93 0.003836922 4/18/2015 3:20 AM 2GB

SL USAGE 12.3 0.01 0.000011728 4/19/2015 4:31 AM 2GB SL USAGE 30.7 0.03

0.000029305

On Fri, May 1, 2015 at 4:43 PM, Verizon Wireless Customer Support <

kevinf1234

I am having the exact same problem on all of my verizon phones within the family.

This has been going on with others in this community for over a year. THere are other threads on this problem.

Why is Verizon having some app doing this every 1/2 hour or so. Not a lot of data but WE, the customer, should not be charged for this.

I have asked others with Verizon and they are all having the same issue.

Klick01

My husband has Kyocera dura force. Data disabled at night and still using data

No new apps.. nothing

[Deleted User]

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