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Text message issue

CA1980

Text message issue: Since switching from ATT to Verizon, I am unable to opt in to short codes. (ex: 622622). I get no response back when I send the correct org keys to this short code. I had a coworker who also has Verizon test it for me and he is able to just fine. Any ideas on how I can fix this?

Comments

Verizon_Support

We want you to get the most out of your text services, CA1980! Have you tested multiple codes other than 622622? If this is a Premium SMS service we no longer support carrier billed subscriptions.

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

CA1980

Hello! I have tried other short codes besides 622622 and have not had any success. This code is not premium SMS. Thanks!

Sent from my iPhone

CA1980

Just to follow up with more info on this...it appears I can send

information to short codes (non-premium), just not receive anything back.

Is there something that needs to be enabled in my account to be able to

receive texts from short codes? Thanks!

On Sun, Feb 22, 2015 at 8:44 AM, Verizon Wireless Customer Support <

Verizon_Support

Thanks for the additional information, @CA1980!

I would like to look into this further for you. I will send you a Direct Message to get additional information from you. Thanks again!

AnthonyTa_VZW

Follow us on Twitter @VZWSupport

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