Title says it all... reached out to Samsung... waste of time.
Download the APK, initiate install... runs for a moment then says "install failed".
Any ideas? I'm at a loss.
Unknown Sources enabled? Sideloading isn't a guarantee that apps will install. Usually means that the app is not compatible.
Read this thread:https://community.verizonwireless.com/mobile/mobile-access.jspa#jive-content?content=%2Fapi%2Fcore%2Fv3%2Fcontents%2F2027984
uNiVerse555, I'm sorry to hear that after the software update the Play Store isn't working. Let's fix this for you. May I have you please remove the sim card and reinsert it? that should help. Does your device have any physical or liquid damage?VanetrisC_VZWFollow us on twitter @vzwsupport
Let me say a couple of things.
1) I am delighted and amazed that Verizon is so responsive to our issues;
well done.
2) I removed the SIM and did another factory reset; unable to install.
3) No damage, however, maybe something I am unaware of has malfunctioned...
is there a diagnostic test you can run?
4) I have installed and ran, at least, twenty other apps without issue.
5) I have had nothing but flawless performance with 5.0 excluding this
issue; I love this version of Android!
6) I have decimated my data usage attempting to resolve it (I'm at 90% of
my 4 gigs and cycle ends 03/05). As I never go over it my limit is
frustrating that, in the end, it will cost me to fix such a seemingly
simple issue. Ultimately, I blame Samsung as the support response was
UNDERWHELMING.
Thanks for any help.
On Fri, Feb 20, 2015 at 7:44 PM, Verizon Wireless Customer Support <
Same issue
Needs to be resolved
I appreciate you taking the time to provide this information and providing those kind words! May I ask what happens when you attempt to install the update? Have you been able to head into Settings > Applications > Application Manage and reset the app. You may complete this by heading into the particular app and force stopping the service and clearing cache and data. YosefT_VZWFollow us on Twitter @VZWSupport
I guess we can assume VZW or Samsung cannot give us an answer as to why we cannot install Galaxy Apps store!. This is unacceptable! Why are we not able to install the Galaxy Apps store? Is it because it is being discontinued or Google would not allow it? PLEASE let us know... With the current Galaxy Essentials, I have to manually search each app for updates! Also, I am unable to view my previously purchased apps!
How do I get the Galaxy App store back?
I used the app "Live Chat with Samsung support" on my Note3. And videochatted with a samsung technician about this and they said they could not provide any links or app's for the Galaxy App. Verizon is intentionally blocking access to the store, and issued something to Samsung to have their tech's from providing the app to customers. It's 100% Verizon's fault/blame/however you want to put it. Do the same on your Note3/Note4's to verify if you like. WHY is Verizon blocking this application? MANY of the Samsung telephone's internal App's can only be updated or provided via the Galaxy App store.
If Verizon's intentional blocking of this software threatens the security of my telephone due to not being able to update it settings properly THERE WILL BE A CLASS ACTION LAWSUIT filed. Either fix the problem Verizon, or PAY US All for not fixing it.
I loved chatted with Samsung today also and they confirmed - AGAIN - that the only issue is with Verizon and they are intentionally blocking the Samsung Apps Store. I got the S6 recently and trying to use my Gear 1 with it again and very much want the Watch Styler app, but I can only get that through the Apps Store (not available on Essentials). Why would Verizon do this??? I am going to look at changing carriers. It's not hard these days and guessing Verizon just doesn't care.
Found the Samsung download page here for Samsung Galaxy App apk. http://apps.samsung.com/mars/mw/apk_en.as?COUNTRY_CODE=USA
As of 8/17/15 these worked fine first try. Both my wife and my Samsung S4's are stock and we're missing apps and other problems (mainly WiFi won't stay connected) after latest update to lollipop. Hope it works for you guys. I seriously think I'm going to go back to rooting my phones again. Less hassle that way.
Having same issue with note 4. All of a sudden it stopped letting me add apps??
rick357mag,
Thanks so much for reaching out to us on the community member forums. We know having access tot he apps you prefer is important. Did you get a chance to try Tinknocker88's solution? This link is still live when I just tried it.
EricW_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I did everything that it said. Still does not work. Did not start till the last upgrade (maybe downgrade) frustrated and expensive. Burning data like crazy
Same stuff no help at all
On Feb 21, 2016 12:07 PM, "Verizon Wireless Customer Support" <
Rick357mag, I am shocked you would be having any issues installing the Samsung App Suite. Let’s figure this out. Please try to run the Software Repair Assistant. Click here for instructions: http://vz.to/1Qup8vUAlbertoR_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
