I have done this but callers still hear the classical music. My purchased ringback tone is set as the default. It's just not working.
>> Branched from an earlier discussion <<
Message was edited by: Verizon Moderator
So, my first post was a reply to a post in a different thread, so to clarify: my ringback tones aren't working. I've done everything I'm supposed to do, they just don't work. Any suggestions?
EmDem,I am sorry to hear of the issues you are having with your ringback tones. Lets investigate. When was the last time your ringback tones worked? How long ago did you purchase your ringback tones? LindseyT_VZWFollow us on Twitter @VZWSupport
I've had ringback tones on other phones, awhile ago; I don't really remember how long. More than a year, I'd say. Ringback tones have never worked with this phone, which I got on 12/15/14. I bought these maybe a month ago or so (they just showed up on my most recent bill). Hope that helps.
~ Melanie
Sent from my Galaxy s5
EmDem
This did help, thank you. Let's make sure we get this resolved. When setting up your Ringback Tones are you using the Verizon mobile application or are you using the website? Here is some helpful information that will help http://vz.to/1Cb3Y95 .
JorgeO_VZW
Follow us on Twitter @VZWSupport
I have used both the website and the mobile app.
EmDem-Do you see your ringback tones online? Are you able to assign the ringback tones to your phone number? Keep us posted.EmmaM_VZW Follow us on Twitter @VZWSupport
