new iphone 6. haven't been able to use the camera at all. Usually has a black screen and the icons. The icons won't work. Sometimes it will have a blury pic instead of a black screen but still won't let me do anything.
Start a repair request with Apple
iPhone Other Repair Options - Apple Support
I apologize for the inconvenience, let's see what's causing the problem! When did the problem begin? Has your phone been exposed to any physical/water damage?
AyaniB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The phone is new, has been doing this since I took it out of the box.
Take it to an Apple Store if you have one nearby.
there are none less than an hour away. Anything else I can do?
We are on the case, speedphreake. I know I use my phone camera for everything. Is there anything that maybe covering the camera lens? Front facing camera? Back? Both?
RobinD_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
there is nothing covering the lenses. sometimes the rear camera seems to work, until you try and take a pic. then it freezes. if the front camera is used it freezes right away and you can't even get beck to the rear camera. I think the phone is just defective and needs to be replaced.
