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Droid Turbo cloning calls

Anitha2000

My phone records a phantom phone call at the same time when I call a business phone. Verizon did not solve the problem so far. Sim card is replaced. The phone is reset. Still the phantom calls logged in minute call. Do any had this problem and what did you? What do I do?

Thanks.

Byron.

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Verizon_Support

Anitha2000,

Look no further help is here! What exactly is going on with your phone? Please clarifying what's going on so I may better assist. Are call numbers appearing in your call log that were never made?

JohnB_VZW

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Anitha2000

JohnB,

Calls appear in my minute log at the same time I am making a call to a business number. The calls originate from area code 469 GRNDPRIR followed by either 507 or 435.

It is annoying and also I am worried my phone is hacked.

Thanks.

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Verizon_Support

Thank you for providing us with this info. To clarify, are the calls appearing in your call log like this: 469 GRNDPRIR 507/435?

Soes this only occur with a specific business number, or all business numbers dialed?

NicandroN_VZW

Follow us on twitter @VZWSupport

Anitha2000

Customer support:

The call cloning happens at the time when I get a business call or making a call to business.

Example:

Calls appear on the call log as-

I called at 9:37AM Minneapolis business 612.... 11 minutes

Cloned call- logged at 9:37AM GRANDPRARI 469-435-5617 -- 11 minutes

This is recurring every day since 1/17/2015. My cell phone sim card was replaced, phone was reset for original status. Cloning calls might be around 400 minutes since 1/17/15. When I call the number, the message is: check the number and call or number is disconnected or not in service etc.

Please help me with a solution.

Thanks.

Byron.

jlkcamper

Were you able to find a solution? We are having the same issue with one of our phones. It is randomly dialing (469-507-XXX) before some calls - doesn't seem to matter whether it's cell or landline. Tech support/customer service has been NO help...they've been "working on it" for 13 days now, with absolutely NO result.

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