@verizonwireless I sent 2 iPhone 4 at the exact same time in separate envelopes. One was received and a gift card was issued in September. When the 2nd phone was never processed, I started calling. Every time, I'm told this will be "escalated" and a customer service rep should call me in 2-3 days. I have never gotten a single call back or even an email acknowledging the issue. It's now the middle of January. When will someone contact me about this problem?
