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Verizon's concerted over-selling of broadband speed: Dan Rayburn

You're Not Going to Believe What Verizon Is Telling Customers About Netflix (NFLX, VZ)

Dan Rayburn, an analyst with Frost & Sullivan and executive vice president of StreamingMedia.com tells of his own experience with upsells from Verizon for his home use.

No, this is nothing new, but having the news come from an industry inside as it relates to streaming media is rather interesting.

Rayburn has 50 meg service, for which Verizon believes he needs 75 meg service.

"Amongst the ten streams, they averaged 2.9Mbps per second. So even if I had a household of ten people, all streaming at the same time, going from 50Mbps to 75Mbps would not have given me any better video streaming quality over what I already have. Verizon is simply using the average consumer's lack of knowledge of bitrates and streaming technology to scare them into thinking they need a higher tiered package than they really do."

Comments

Khines5705

Thanks for sharing this Snn5. Not happy to see yet another example of Verizon's deceptive business practices with its customers. I'm becoming seriously disillusioned with Verizon. If it weren't for the fact that they offer the best call quality with practically zero call drops in my area, I would seriously consider jumping ship.

Snn5

It all comes down to a self-informed consumer vs a consumer that still takes a company's salespeople at their word.

Khines5705

I was a dedicated Straight Talk customer for so long. Everybody kept telling me I should go with Verizon. I finally gave in. My call quality with Straight Talk was at about 95%, with Verizon I can honestly say it's 100%. Have never dropped a call or had any problems. I love my LG G2. Customer service is sorely lacking though and I place high value on how well a company treats their customers. I still have a year left on my contract, long enough for me to continue evaluating. MAYBE things will get better, I'm an optimist.

Snn5

With all the canned responses and troubleshooting scripts one almost has to know where to look for answers since they are unlikely to come from Verizon or in a timely manner when using twitter and FB for support. Phone calls can get circular and chats are about the same. I use Verizon support only when I need a replacement.

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