Not receiving some text messages on iPhone 6 Plus

I purchased an iPhone 6 Plus last week and signed up for a new Verizon account. I am now not receiving text messages from certain people. I disabled iMessage and enabled SMS messaging. Is there anything else I can do before I try to return this phone and try a different carrier? Thank you.

Accepted answers

gordontull2

I figured it out. See this:

http://www.ianswerguy.com/not-receiving-text-messages-from-iphone-users/

My friend was then receiving SMS but the reply failed.

So, In addition to getting rid of the appleID in messages, I also deleted conversations on my side and my friend did as well. That fixed it.

All comments

Verizon_Support

Help is right here, front and center JFA23! May I ask what device and wireless carrier are you not receiving text messages from? Are these devices receiving your messages and calls? Also, are these numbers stored into your device as a 10-digit number? As you share the details then we can investigate.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport

JFA23

Hi, thank you... Most of the problems are coming from people using Sprint, or Republic Wireless (which uses Sprint's network)... I ported my number from Republic Wireless. Many of them can receive my texts, but I can't get their responses. Some of them get a busy signal when they call me. They are all saved in my phone as a 10-digit number.

Verizon_Support

JFA23,

Thank you so much for those great details. Let's do a deep dive into this issue so we can get the messages and calls working the correct way. Since you have ported your number over, have you ever been able to get calls or messages from them? Can you please call *73 from your cell phone. This will disable any kind of accidental call forwarding that might have been set up on the device. After you call that number see if one of your family or friends can call or message you. Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

JFA23

Thanks Kevin, I tried *73 and there is no improvement. It is also a problem from other carriers besides Sprint. Could there be an issue with the porting of the number?