Promotional data

Que1977

I was wondering if I could get help with my issue here since no one at the call center can ever assist me. Our account consists of three 3 smartphones which all part of the Edge program. From our understanding each line that was part of the program would receive (1gb) each totaling (3gb) of promotional shareable data. I have called numerous of times speaking to reps that promised to resolve this issue from October 2014 until today the issue still remains. We run close each month on data and we would hate to have to pay for something that should be included already. I have verification that the line that needs the additional data was indeed within the time frame of the promotional expiration date. We were never advised that there may be any type of limits as to how many lines could be a part of the promotion. It was clear that each line would be elegible for its own promotion deal. Please help.?!

Loquat

That sucks that you haven't been giving the promotional data as promised.  I've read on here a few other folks who had problems gettings what's due to them.  This is just a suggestion, call VZW and ask for the cancellation department.  If you've been a good customer then VZW might just be eager to keep your busines.  Explain to them your situation and see what they can do for you.  I've learned (and maybe it's just coincidence) that the folks in the cancellation department always seem to have a bit more authority and care a little more about your business than the usual phone reps.  This isn't just at VZW either...  If you've been a good customer to them then I'd hope that there would be someone who'd understand your issue and either help or provide a solid reason for VZW's actio  or lack thereof.  I signed up with 2 devices in September and was given the extra 2GB of promotional data for 2 years...it was added to my account without issue or delay.  Good luck to you and post your results here as it may just help someone else in your situation.