Lied to by a Verizon Wireless store employee.

sheilatom5

I am a longtime VW customer. Recently I upgraded to 5  Iphones.  The in store agent told me that I would receive 2 speakers and 2 tablets for free.

Lo and behold I have been charged for the speakers and the tablets for 2 months now.  Customer service has been a runaround.  Went back to the store and also was given the runaround.  How can this be resolved?   I am being charged  over $100 more monthly than I was quoted in April.  I want to file a formal complaint against the store personnel.

Verizon_Support

sheiltom5,

This is definitely not the experience we wanted for you.  Purchasing a new phone should be an exciting experience and receiving an unexpected charges is totally unacceptable. I would also be upset if I was provided incorrect information. I am determine to help resolve this. We deal with indirect agents and premuim retails who also run their own promotions. I want to make sure we get this clarified for you.  Where the purchases made? What information have you been given about the charges?

Here to help.

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