Why can't I change caregivers or contacts on my GizmoPal without completely resetting the device? Accessing from an iphone 6. Have tried Verizon and LG customer service with no help or resolution.

Question

I have an iphone 6.  Recently purchased a gizmo pal for my son.  Set up was easy.  Works great.  However, I want to be able to change caregivers when I leave him with someone so that they can call him and he can call them.  The only way to do this is to reset the entire device.  Shouldn't be that way ... seems that you should be able to click on the caregiver and change it.  Anyone else have this problem or a resolution?  Verizon and LG have both been unsuccessful in helping.

Verizon_Support · Accepted Answer

Weinmaster5,

I understand your concern and definitely want to help! Have you tried adding the additional caregiver this way http://vz.to/1zE7nMX?

JohnB_VZW

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