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I have had text messaging issues. The messages disappear or never show up

I have had my Samsung ATIV SE for over six months now and have had it replaced to resolve a text messaging issue but the problem still exists and no one has been able to help me. Text messages randomly disappear. I just had a two week block of messages disappear for no apparent reason. I need a resolution and not sure where to turn. I was sent to Samsung and Microsoft and no one has been able to help me!!

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Verizon_Support

I'm sorry about your text messaging issues tomcat1015. Are you using a 3rd party messaging application on your phone? Have you check the text settings to ensure you don't have automatic deletion enabled?

Kinquana_VZW

Follow us on Twitter @vzwsupport

tomcat1015

I'm not using third party text messaging and automatic deletion is not enabled. The messages disappear randomly. and its not all messages. Today in fact a block of messages disappeared from 02/7 thru 02/19.

Verizon_Support

Tomcat1015,

That kind of behavior is certainly not normal and must be driving you crazy! You said your previous phone was doing the same thing, right? Can you test a third party texting app to see if the same issue persists?

SarahO_VZW

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tomcat1015

Sure, any suggestions which app?

DeeCT

Are your messages being copied to the cloud? I had problems loosing entries in my address book in the past by having it copied to the cloud.

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