My phone won't turned off it locked up on me?

My phone won't turned off it locked up on me

Accepted answers

Vonettarenee,

Let's get your phone working again! Were you in a certain application or function when your device locked up? Anything new added to the phone recently? If your phone is still locked up at this time, then you can use this alternate hard reset method; http://vz.to/1NHJxXm. Once you reach step 5 you can choose "Reboot" rather than "Factory data Reset". It shouldn't be necessary to factory reset your device yet. Please let us know if you still need any further assistance.

TrevorC_VZW
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Verizon_Support

vonettarenee

Lock up again

Snn5

Just hold down the power button for about 10-15 seconds. It will turn off and reboot.

Snn5

However, if you must Hard reset to factory settings try this instead.

Plug into charger for the entire process

Charge to 100% and back up and factory reset the G2

(DISABLE google backup and restore of apps and app data in Backup and Reset screen)

Factory reset one more time

Unplug from charger

Set up your phone

Leave G2 on until it dies and turns off 1 time

Leave off and recharge to 100%