Having problems with dropped calls and signal strength in South Florida. VZ map shows solid signal, but told by VZ tech that I'm in variable signal area. ATT and TMO both have great signal here, why not VZ?
I'm so glad to hear that you were able to get a network extender, bratok! The range of a Network Extender is 5,000 Sq. Ft. If you're not getting a strong signal, even when connected to it, you may want to move it to another area of the house, higher or closer to a window. While we are always working to expand our network, we don't have the details for specific areas to know what the timeline is for improved coverage. Thanks, MichelleH_VZWFollow us on Twitter @VZWSupport
bratok, I absolutely understand the importance of ensuring your service is at it's best. We are always looking for ways to improve. What is the zip code of your South Florida area? Have the dropped calls that you're experiencing started recently? Is this happening indoors, outdoors, or both? Please share details so we can help. TanishaS1_VZWFollow us on Twitter @VZWSupport
Zip is 33467, been like this for the last 5 years. Happens both indoors and out. Specifically, Lake Worth road west of turnpike.
Thanks for confirming, bratok! I do seem some challenges in this location. Just to clarify, was a network ticket completed in your area to fully assess the situation?Thanks, MichelleH_VZWFollow us on Twitter @VZWSupport
yes, they told me it was variable signal area. I just got network extender today, it does not cover my whole house but they list 5000 sq foot coverage.
Michelle, Verizon has been telling me that its a challenging area for the last 3 years. Is VZ doing anything to improve the signal here?
I have the same problem I just switched from AT&T and I seem to get more dropped calls both inside and outside but noticed heavily on the turnpike which I travel daily
Thanks for joining our wireless family cportnoy. I'm sorry you're having dropped calls since starting service. We can help with this issue by troubleshooting your phone and investigating your area. Do you have multiple lines on your account that have issues with dropped calls? How are text and data working while at home and away from home?
KinquanaH_VZW
I'm in 33486 and have had poor service in and outside of home beginning 3 weeks before the last hurricane scare. We left Att because of this and for over one year had perfect signal strength and no dropped calls until three weeks before last hurricane scare.
We want to do everything we can to ensure you have the service you deserve! To provide our best assistance and speak privately, please reach out to us through your personal Facebook or Twitter account. Other ways to communicate with us would be found here: www.vzw.com/support/contact-us . We hope to hear from you soon! MichelleH_VZW
33160 is one of the zip codes experiencing very bad service, around Oleta park / intracostal, eastern shores, Sunny Isles.
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We definitely understand the importance of your services working, and we can certainly look into what is going on. Please send us a Private Note, so we may be able to assist you better. *Gert
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