Child Item

Site Totals

61493 Questions Answered 271 Categories

Can not sign in to Verizon Cloud on iPad mini

Special100

I tried at least 10 times to sign in to Verizon Cloud via my iPad mini and i get the same error message consistently:

After selecting what I want to backup I get a message:

Something Went Wrong

There was a problem when you signed in

Please wait a moment and sign in

again [422 : 4508]

What am I doing wrong

Comments

winterbaby18

Have you tried deleting the app and then downloading it again? VZW apps are really finicky about whether they work or not.

Special100

Thanks for your reply I tried at least 10 times. The same error

amberf_vzw

I am sure you are doing everything correct Special100! I
want to make sure you can view your Verizon Cloud. Have you tried logging in on
a computer? Did you get an error message there? I want to get to the
bottom of this so please share details.

AmberF_VZW

winterbaby18

The problem is entirely with the app but I cannot find the contact information for the development team. You could try calling 8009220204 or *611 and select the option for tech support. Otherwise, you could facebook message them through their page (when I've contacted them through their page I received replies the same day). Alternatively, you could tweet them or try Live Chat on this website.

Special100

Can you please be more specific. Do you mean a computer running on a windows 8? Running VerizonWindowsInstaller.exe gets xml parsing error errors"not well formed invalid token at line 220

Please clarify

Verizon_Support

Thanks for your fast response Special100! I was wondering if you can go to http://vz.to/1B2gZqd and log in and view your Verizon Cloud information. Have you had a chance to try another tablet? Please share.

AmberF_VZW

Follow us on Twitter @VZWSupport

Child Item