My new iphone 5C won't connect to my home wifi network. All of my other devices (including two ipads and an iphone 4S) have no connectivity problems. I have tried re-setting the phone and entering the network info manually. I repeatedly get one of

My new iphone 5C won't connect to my home wifi network. All of my other devices (including two ipads and an iphone 4S) have no connectivity problems. I have tried re-setting the phone and entering the network info manually. I repeatedly get one of two messages"cannot locate network" or "incorrect password." Any thoughts or suggestions as to how to get it to connect? I'm extremely frustrated.

Accepted answers

Snn5

Try to move some of your files to your PC. Given you have no wifi right now, don't use mobile data as that could get out of control pretty quickly. This should free up some space, enough to do your update. Beware the size of that OS update though, since you will have to download it via Mobile data, unless you can go elsewhere to use wifi.

All comments

Snn5

I'll speak from a router angle. Is the router set to only allow currently registered devices or does it have a set limit of devices it will allow to connect at a time? Can you access your router via PC browser page and check connection statuses?

amberf_vzw

Oh no Lexi72! I want to get you back connected to your Wi-Fi! Is anyone else having issues getting connected to your Wi-Fi? What software do you have on your phone currently? Click here: iOS Updates Apple iPhone 5C | Verizon Wireless Please share details.

AmberF_VZW

Lexi72

Thanks for the suggestion. I haven't looked at the connection statuses. I'll give that a shot.

Lexi72

Amber, I just got the phone last week and the software was up to date at that time. I did just look at my phone, though, and see there is an update for iOS 8.1.3. Problem, though, not enough space on my phone to update.Wow, I'm really wishing now I hadn't switched my service.

Snn5

I should clarify: Don't use Mobile Data to transfer any files from the phone to a cloud-based drive.

Weth

Reboot the router. Even though other connections are working, rebooting router is important debug step.

TamaraH_VZW

We don't want you to feel that way, Lexi72. We along with the community want to make sure you are able to get the space you need in order to proceed with the update. This will ensure you have the best experience with the phone.

Snn5 has great recommendations to move the files. Can you let us know the progress?

TamaraH_VZW

Lexi72

I'm at work right now (where connectivity isn't a problem), and was able to complete the IOS 8.1.3 update.Thanks for the suggestions, all. When I get home tonight I'll try connecting to wifi again. Fingers crossed!

Snn5

Hopefully the update is your answer!

Lexi72

I'm very disappointed to report that neither the IOS update nor the reboot of the router worked. Still no connectivity at home. Any other suggestions? Thoughts? I'm at the end of my rope with this.

Snn5

Ledsteplin You seem fairly on point when it comes to Apple products. Can you assist?

Smit3966

I am having this exact same problem, constantly, wit the iphone 6. I have already done the new update. I get an error that says I am either unable to connect, or that I have entered in the wrong password (which is not true). I have reset network connections, reset the router, tried playing with wifi location services, etc. I go into work and connect just fine. My iPad has no problem connecting.

Lexi72

Smit3966, any luck? I've tried numerous fixes and still can't connect to wifi at home. I'm sorry you have this problem, too, but I'm glad to know I'm not crazy.

Weth

Did you try to reset network settings in the settings/general/reset menu?

sfs800

@Hi, I have also had a similar problem-- except my device is my old iphone4 that no longer uses cellular data, which I'm desperately trying to use as an ipod touch. My neighbors' wifi networks show up, but mine doesn't, and when I enter it manually it says it can't find the network. I went to a cafe with wifi and was able to connect to their wifi, so I know the device is capable of connecting. I've updated it to iOS 7. I've reset network settings (no avail), and also reset all settings (still no avail). I've spoken to Apple support, to my internet provider's tech support, AND to Verizon (previous carrier on this phone), and no one has been able to figure out why this isn't working. I am currently on hold to speak with another Apple representative at this moment.

Any other thoughts are welcome!

Lexi72

Yes, I did try to reset network settings. Should I consider reverting to factory settings and starting over?

nicholasbranson

What about other wifi networks? Will your phone connect with those? Is it only your home router that is giving this one phone issues?

If so, I would suggest updating your router's firmware. Usually pretty easy, just google it.

Lexi72

Nicholas, the phone works great on any other wifi network, just not mine at home. I will try updating the firmware. Thanks for the suggestion!

Smit3966

I set up an appointment at an Apple Store and they had to swap out my phone with a new one. Now the wifi is working.

Lexi72

I finally got it to work! Updated the firmware and reset the router. Started right up after that! Thanks, everyone!