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Moto X (2014) VoLTE

I bought the Moto X at least in part because I was told it get VoLTE within a few months of launch. It has now been 10 months and I still can't use voice and data at the same time--a feature that has been widely available in smartphones for over half a decade. Verizon refuses to answer even basic questions about why this feature has not been made available or when we can expect it to arrive. What's worse Verizon refuses to even acknowledge that this is a problem. The whole situation is just absurd. I've been with Verizon for quite a while now, but I'm seriously thinking about taking T-Mobile up on its offer to pay my family's ETF fees to switch carriers. Or hopefully my Google Fi invitation is coming soon.

Comments

Verizon_Support

Sorry for the trouble jshin312. We are here to help. We should always set the proper expectation for you. I would just like to clarify. It this with VoLTE, the ability for voice and data, or both?

BobbyN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

4ringsnbr

I agree. Now that the phones have the 5.1 Android version, which includes VoLTE native support, there is absolutely no excuse for Verizon not allowing advanced calling on these phones. They would work identically to the Nexus 6-- may not have video calling option, but would have all other HD voice features. This is the newest phone on Verizon that doesn't have advanced calling and was one of the first to be designed expressly for the feature. They should at least tell us something. If I'm stuck on Verizon, I'll probably look to swap for a 1st generation X so I won't continue to suffer with a crippled phone.

4ringsnbr

VoLTE is the only way this phone can do voice & data simultaneously. It was designed to use VoLTE for this purpose, and Verizon has repeatedly told users that the upcoming software update would enable this feature to turn on advanced calling. Well, now we have that update and still nothing from Verizon.

jshin312

This is exactly the problem. You either have no idea what's going on or you are deliberately obfuscating to avoid providing answers to my very simple questions. Your request for "clarification" doesn't make any sense--the only way to get simultaneous voice and data on the Moto X (2014) is to enable VoLTE. My very simple questions are (1) why hasn't Verizon enabled VoLTE on the Moto X (2014) when it is available on 15 other devices with similar hardware and software including the Nexus 6 and Droid Turbo? (2) when will Verizon enable VoLTE on the Moto X (2014)?

While I'm asking questions that will never be answered, I might as well ask some more complicated questions:

Did Verizon induce its customers into purchasing the Moto X (2014) based on the promise that VoLTE would be provided via software update within a few months knowing that Verizon couldn't actually deliver on that promise?

Even assuming Verizon initially intended to provide a VoLTE update within a few months, has Verizon since abandoned its commitment to providing such an update?

Has Verizon been lying to its customers about its intention to provide a VoLTE update so as to prevent or mitigate any financial losses or harm to the goodwill of its brand?

Is a Moto X (2014) fit for its intended purpose without simultaneous voice and data?

Even assuming a VoLTE update is arriving soon, is it reasonable to provide an essential and promised feature of a product halfway through its expected life cycle?

PGlennon

I want my VOICE AND DATA!!!! What is the problem here? I've been waiting and waiting and waiting... I originally bought the Moto X on the Edge plan - just as Verizon wants - back in late October. There was NO MENTION IN ANY SALES OR MARKETING MATERIAL that this phone COULD NOT do simultaneous voice and data - pretty much a standard for the last 5-6 years. I was told by some idiot manager at Verizon support that I should have checked the capabilities of this flagship phone and it was MY FAULT I didn't research this better!! It's like buying a new car and not asking if it can go in reverse!!! MY FAULT! I actually had to go and buy an LG from Walmart to get simultaneous voice and data while I waited for the 5.1 update. Now it's here, I activated my Moto X 2014, AND STILL NO SIMULTANEOUS VOICE AND DATA!!! WTF????

jojar

You are spot on. I will say that when I upgraded to 5.1 there was an option for Advanced Calling 1.0 which I hurriedly clicked. It asked for permission to enable. I agreed. The phone then rebooted and that option was gone. Meaning, as we all know, Moto included the support in the update and VZW removed it from the upgrade. This is unacceptable.

PGlennon

So where is Verizon's response to this? We are all - anyone who bought this flagship phone on Verizon - waiting... And waiting... And waiting.

michelle0843

This is ridiculous. Been with Verizon 5 years and have no voice over data with this Moto x 2014. Should have stayed with my cracked Droid razr which has the capability.

geoffw

Add another disappointed Moto X (2014) owner to the list. My previous Verizon phone, the Galaxy Nexus, supported simultaneous voice and data, but my newer phone doesn't. Even though Verizon announced Advanced Calling "soon" with the phone when it was launched. My wife switched from AT&T to Verizon because of Advanced Calling so she could use voice and data at the same time, but the service was so mediocre she switched back to AT&T after a few weeks. She's much happier now. I'm just waiting until my Google Fi invite comes through and more phones are qualified to work on Fi. This is pretty ridiculous that it's 2015 and our phones can't do voice and data at the same time. In terms of metrics Verizon may have the best network, but in terms of capabilities it's mediocre compared to AT&T or T-Mobile

Wshelt0n

Maybe a community of consumers should request the FTC's consumer protection division to investigate VZW's claims and inaction. Possibly that will light a fire under Verizon's Big Red [removed] to at least answer the [removed] question...

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Message was edited by Verizon Moderator

BillyG57

If Verizon is not going to fix this we should be allowed to changed to a phone that works till they fix the problem without paying lots of money and starting over with another phone

bleu_tropix

I too am frustrated and extremely disappointed. I have been a Verizon customer for 15 years and this is the how they treat the issue? I too was forced to buy another phone because of this ridiculous lack of a basic smartphone feature. Waited patiently for the 5.1 update and reactivated my Moto X just to find that it STILL wasn't available. Verizon should allow free, if not drastically reduced prices, on a phone that will provide voice over data. Until then, my Moto X sits in a box (which will likely get sold) while I use my iPhone 6.

codyault

I would honestly just like an answer as to whether Verizon plans to implement this eventually, or if the fix was scrapped. I'm not asking for a date, but anything but silence would be nice.

BillyG57

I know this phone with at&t will do voice and data at the same time I wonder if Sprint or T-Mobile will

Ann154

BillyG57 wrote:

I know this phone with at&t will do voice and data at the same time I wonder if Sprint or T-Mobile will

It works on AT&T with voice and data simultaneously because they are a GSM carrier. Their voice calls are already using the same frequency that the data travels on. T-Mobile is the same as AT&T because they are a GSM carrier. Sprint and Verizon Wireless use CDMA networks for voice and separate data network. The advance calling VoLTE update moves the voice calls to the LTE frequencies switching to a more GSM style of wireless service.

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