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Can't make calls, can't check mail while not on WiFi, what going on?

Ro1916

My iPhone 4s has been unable to receive calls and when I call someone with an iPhone 5 I get a message saying I have to put in a credit card. When she call me with her iphone, she gets another weird message. I can't get email or go on the web while out with my phone. What is going on? This has been going on all day and others I speak to with Apple AND Verizon say they are having trouble with their phones as well. What is going on??

Comments

Verizon_Support

It's important that we make sure your service is working, Ro1916. What is your zip code? Does your phone show signal? Did you recently update the iOS?

AndreaS_VZW

Follow us on Twitter @VZWSupport

Ro1916

It turns out that someone had my phone number changed on me. I logged into

my account last night and it said that I had "changed my number today"

which I did not! I got tech and fraud involved and my phone is working

today but this is the 2nd time I've had bizarre problems with my phone and

I'm a little concerned. So it's working for now. Fraud and tech both said

that my number had been changed "many" times yesterday.

On Thu, Jan 29, 2015 at 10:44 AM, Verizon Wireless Customer Support <

Verizon_Support

That's very alarming, Ro1916. I'm glad you were able to work with our Fraud team and get to the bottom of this.

AndreaS_VZW

Follow us on Twitter @VZWSupport

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