How can I request receipt by IMEI/SN?

Hi, the phone was purchased for full price and without Account. But when i got its was locked to AppleID, and i dont know iCloud email, and i dont know password. I try call to apple they say: need duplicate from Verizon. How can i get it if I dont have account and now to far from US to go in Store?

Accepted answers

Weth

There is nothing that can be done by you, Verizon, or Apple. The only thing that can be done is get the original owner to go into iCloud and remove the phone from Find My iPhone. While the original owner may have forgotten, I most cases this means a lost or stolen phone was obtained. You have a brick until you contact the original owner.

All comments

Ann154

Did you buy a new phone or a used phone?

airz

I bought it used, buy with receipt, as i think, but when i send it to Apple support they answer: request duplicate of receipt again and send to us.

Now i dont know what can i do and how I can request it.

airz

Maybe Verizon can send it directly to Apple support with my case number?

Ann154

The previous owner should have factory reset the device if it was their device to sell. It makes me wonder if you purchased a stolen phone.

airz

What if previous owner just forgot to LOGOUT? And now I cant contact with him?

airz

And BTW, when iPhone stolen, OWNER press STOLEN button in iCloud and on the screen you can see the message. But main is not stole, no message, just need email and password.

airz

it's all a vicious circle on pohoozhe

Verizon_Support

I know it is important to be able to use all the features on the phone airz. If you want to get a receipt, you will have to go to the store in where your purchased your phone and they should have a receipt. Let me know if you have any other questions.

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airz

I guess you dont read all messages )) becouse i cant go to store ) This iPhone I bought 6month ago when visit USA. Now iam in Ukraine at home, so cant just go to USA in Verizon store for receipt )) becouse only ticket to USA will cost for me like 2 new iPhones )))