why is my screen showing a black screen and the white appple logo it wont go away

joshuaCF

hey its joshuaCF

hey why is my screen showing a black screen and the white apple logo it wont go away

Verizon_Support

Let's get your phone up and running joshuaCF. When did your phone start experiencing issues? Did you recently install any updates or third party apps to your phone? Any physical or water damage to the device?

Thank You,
MichelleS_VZW
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