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Receiving Error with Purchase when attempting to purchase a ringback tone on my recently purchases iphone 6 , Code: SCM248?

Recently upgraded to an iPhone 6+ from a Samsung device. Had no problems with ringback tones with the Samsung phone, but I can't seem to be able to purchase one for my new iphone 6+. I checked and this is not blocked for my phone and I have logged out and back in multiple times. I am using the most up to date Chrome browser if that matters.

Comments

Verizon_Support

I'm sorry for any trouble you're having with Ringback Tones, Wolfman. Thank you for sharing the details. Yes, iPhone 6 Plus can be used with Ringback Tones. But there's a process a user must take in order to add it. Can you share what steps you've taken, and where you see that error (if you're using your iPhone 6 Plus or a computer)? Thanks!

DionM_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Wolfman

I am using a computer, but would love to be able to just buy them directly from my phone!

Verizon_Support

I understand the convenience from purchasing Ringback tones from your phone Wolfman. Are you the Account Owner? Have you verified there are no restrictions added to the line to prevent from purchasing Ringback Tones from your phone? Are you accessing Ringback Tones from the My Verizon App on your phone or Safari browser?

Thank You,

MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Wolfman

I am getting this same error message whether I try and buy a ringback tone via my phone using the my verizon app or if I try and buy and ringback tone online.

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