Two weeks ago I purchased a Droid Turbo though Amazon. A day ago, I dropped the phone and a slight crack appeared in the lower right corner. After calling Verizon technical support there seemed to be a question of whether the agreement would be honored since I bought it through a third party. The phone was also used or refurbished. I was transferred to Motorola, but according to them they will only replace the Blue Droid Turbo's since that is not sold by Verizon and exclusively is at Best Buy? Does this leave me with no other options, or will Verizon still honor their agreement since the phone is less then a year old and by looking at the IMEI they can see the phone's history and know that the screen has never been replaced?
