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My Nokia Lumia Icon refuses to send or receive SMS

My Nokia Lumia Icon refuses to send or receive SMS. I believe it is an error with my SIM card, as I recently lost my old phone and purchased a new one (so I had to go get a new SIM). I have tried many internet tutorials, but none work. Help or advice is much appreciated.

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Verizon_Support

Lets ensure your device is running in top form! What happens when you attempt to send or receive SMS? Any issues with voice or data?
YosefT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mewwww17

I apologize for any confusion, I meant MMS. However,

When I attempt to send MMS: I continually get the "couldn't send (try again)" message.

When I attempt to receive MMS: It just says it's opening for forever, and nothing else happens.

Otherwise I have had zero issues with the phone.

Verizon_Support

mewwww17 I appreciate you clearing that up. When you are having trouble are you connected to wifi? What zip code are you in where you are having this problem?
BryanS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mewwww17

Zip code has varied. Didn't matter. I am just recently having wifi connectivity issues. But I was connected before

Ann154

MMS messages will only transmit over the cellular data connection. Is the 3g/4G LTE network on and active when you send MMS messages?

mewwww17

Yes I have had constant 4G payely

Verizon_Support

Ann154, let's get your messages working smoothly. When trying to send an MMS, are you connected to wi-fi? If so, may I have you turn the wi-fi off and then try to send that message please? Is the cellular data turned on in the Settings, Mobile Network and then Data Connection?
LorenB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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