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Stuck at eye on start up

While using my my Razor Max HD yesterday it froze and went to black. It did not respond to the power button. Got back to the hotel and tried the volume down power button restart. That got me only to a battery status icon. After several more tries, it did start to boot, but is now stuck at the red eye.

Comments

Snn5

How long did you leave it plugged in and off to charge?

DaleDCCA

It's been plugged in all night. Still got the same problem

Snn5

Try this first:

DROID RAZR by MOTOROLA | Verizon Wireless

DaleDCCA

Tried this many times, actually got to the boot menu a couple times, after choosing recovery, got a Droid icon and the words no command. Tried the volume up down presses as described in the directions, not response. Still stuck.

Verizon_Support

It sounds like you've been trying some excellent steps, DaleDCCA. The only thing I didn't see you comment trying would be to select the Reset option during the Recovery screens. The steps are available at http://www.verizonwireless.com/support/knowledge-base-103918. This will reset the phone to the factory settings but may return the phone to working order.

JenniferH_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

DaleDCCA

I was able to take my phone to the Verizon Store, and we were not able to get the phone into recovery mode. I ended up purchasing a new phone.

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