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Site Totals

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Why can't you provide more up-to-the-minute data usage totals when I log in to check my data usage?

I have Homefusion Broadband and when I check my usage total online (the only way to check my usage), it updates the totals every 6 hours. A few weeks ago, I noticed that the totals were updated much more frequently - every hour or less. Now, it's back to every 6 hours. This isn't so bad except when I get close to the end of my billing period and I'm close to my data plan's usage limit. It would be very helpful to have data usage amounts updated much more frequently as I could: 1) know when to curtail usage if I'm close to my chosen limit, and 2) be able to better associate my activities online to data usage amounts they use. The customer support reps apparently don't have more up-to-date totals than I can access online. Is there any way this can be remedied?

Comments

7e18n1

Restarting my Jetpack causes data usage to reset with the most current value.

See page 83 in the HBR user manual to reboot the router.

steevo953

On page 83 of the manual, it says to click on the Reboot the Router option under the tool box icon. I do not have a Reboot the Router option under the tool box icon. If all I have to do to reset/update the data usage count is reboot the router, can't I just power down the antenna and router for a few minutes? And/or hit the reset button on the router?

Verizon_Support

steevo953,

It is always good to have the most current and accurate information. Data trackers are systematically updated. Resetting the router by power cycling may cause usage totals to be updated but there is no guarantee the system will pull an update.
DerekR_VZW
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steevo953

Thank you for the quick response, but that still doesn't answer my question as to why the data totals can't be up-to-the-minute accurate. Does the software you use not allow for this? Does it take too much processing time to always have all accounts up-to-the-minute accurate? Is there some bottleneck somewhere?

7e18n1

> If all I have to do to reset/update the data usage count is reboot the router, can't I just power down the antenna and router for a few minutes?

Yes, but 15-20 seconds is long enough for it to be off.

> And/or hit the reset button on the router?

Yes! Any way I go about restarting or rebooting my Jetpack will accomplish the goal of obtaining the most current data usage information.

> but that still doesn't answer my question as to why the data totals can't be up-to-the-minute accurate.

Because that would be to our benefit!

Verizon does not exist for our benefit.

> Does the software you use not allow for this?

The software works the way Verizon wants it to work!

> Does it take too much processing time to always have all accounts up-to-the-minute accurate?

Verizon built the network, but reporting data usage is too difficult…

> Is there some bottleneck somewhere?

If you call the psychological desires of the people running Verizon, a bottleneck, then yes. Again, it works the way Verizon wants it to work.

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