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LG G4 PROMO JUNE 2015

I am contacting you in regards to the LG g4 June 2015 promo. I purchase the phone app on recommendation and promote products. Per instructions I register this phone within 7days; day 5. Ivan was to email receipt and product coding via email. Of which I did by the fifth day. I have not received promo items within a month and a half of my purchase. I contacted Verizon who told me the products usually are not shipped until the 2nd or 3rd billing cycle. So I waited. Sometime in September I contacted Verizon again to state that I had not received the promo. I was then instructed to contact LG. They provided me with the number of which I called. I spoke to an LG representative who informed me that the promo was over and then I would not be receiving the items. At which point I asked to speak to the supervisor. The supervisor told me in quotation "you need to get over it the promo offer is not available and you will not be getting anything from us, now or in the future. Good luck, Lady"!!! If you choose to be associated with this company based on the conversation I had with them then I may have to choose to no longer do business with Verizon. I have been a loyal customer for many years and I'm just trying to get what was being granted to me based on my purchase of the LG g4. I need direction on how to handle this matter as I am exhausted trying to solve it on my own. Please advise #loyalVERIZONcustomer

Comments

Verizon_Support

Thanks for being a long time customer with us GradyL. I'm sorry about the length of time its taking to get this resolved and all the issues you've had with this promotion. Lets start off with some information to help us better understand why the supervisor was unable to grant your request. Did you purchase the phone from a store or over the phone? Where did you see this promotion?

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

GradyL

I purchased the pone in store. I saw the promotion and was explained the promotion; meaning the items I would receive. I was instructed to send in the purchase information provided for me from the sales agent. Sales receipt and the printout provided to me by the VERIZON agent at the store.

When I had not received the items about 1 month of purchase, I called VERIZON. They informed me I would receive the promotion within 2 to 3 billing cycles. So I waited...and waited and waited. When the item never came I call back late September early October. I was then told by VERIZON I had to talk to the manufacturer. When I called LG in October they informed me the promotion was over and there was nothing they could do. They kept saying I had to register the phone online and have some kind of registration # to provide them. This was not what I was told at point of sale or by my first contact with your VERIZON agent. I asked to speak with a "higher up" on my call to LG. To which I was told "you need to get over it the promo offer is not available and you will not be getting anything from us, now or in the future. Good luck, Lady" I have been round and round with LG, as I was told VERIZON could do nothing to resolve my matter back in September! I won't be doing business with Verizon when my contract is over, This has been a sore spot and one that has left a bad taste on my mouth. I am the account manager for 72 phones within my company! I was the one that brought Verizon in to supply my employees with phones. These phones will also be removed when the contracts are over (1 by 1). I will go with another carrier. Unfortunate for VERIZON...they will be loosing $7000.00 worth of business.

I did not get the additional memory, battery and battery cradle that pushed me in the direction of the LG. It is upsetting to me that under the circumstances, nothing has been done to resolve this matter. Not from LG (WHOM YOU DO BUSINESS) nor VERIZON.

Verizon_Support

GradyL, we'd be sad to see you leave the Verizon Wireless family. I want to make sure that we do everything we can to help out today. I want to get more specifics. I have requested to follow you and I've also sent you a Direct Message. Can you please respond back to that direct message? Looking forward to working with you.

KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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