Phone shuts down automatically and takes 8-12 mins to restore

I havent even done the update and my phone is acting all crazy shuts down, wont reboot, wont go to safe mode, turns off auto rotate and Ive already been to Verizon store once. My phone isnt a yr old. I use my alarms which dont work when it shuts down 5 times a day. HELP!! Will verizon replace this phone for a new one OR im stuck with a crappy phone due to verizons policies??!!

Accepted answers

MiiHere

What phone do you have?

If you've had it less than a year I'm sure it's still under the 1 year manufactures warranty. It can be replaced with a refurbished device so long as it's in good condition; no major dents, cracks in the screen or water damage.

All comments

MiiHere

What phone do you have?

Texascritter

I have the droid turbo but I shldnt deserve a refurbished phone since I pay the expensive insurance and its a Verizon Issue;) They tell me at the store no issues!!!

Texascritter

And phone is like new no cracks dents etc.....

MiiHere

Oh, well you can go through your insurance then. Just remember you'll still get a certified pre owned phone and have to pay your deductible; somewhere between $99-$149 would be my guess.

Texascritter

Even under 1yr with the $10 ins plan.... I guess Im paying more for nothing. Figures lol

Davidoo

If you are having these problems why don't you just let it update to Lollipop? It might fix the problems.

Texascritter

Thought about it but after talking to Verizon Tech at store it wasnt recommended. But YoU may be right!!

MiiHere

Just need to do it properly.

Verizon_Support

Hello Texascritter! My apologies to hear of the trouble you're experiencing. I would recommend updating your phone to the most updated software. This will help omit any troubles you are having. Please do so & then test further. Keep us posted. Thanks!

KristieQ_VZW
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