I may be moving on from Verizon Wireless, but it looks like I might be charged a termination fee evethough I have been with them for dozens of years!! How do I get this resolved?
You get this resolved by paying the ETF. When you purchase a discounted phone in exchange for signing a 2 yr service contract, you agree to an ETF if you fail to fulfill your 2 yr service contract. If you didn't want the possibility of an ETF, you should not have signed a 2 yr service contract and instead paid full retail price for your phone.
From your customer agreement:
If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device on or after November 14, 2014, your early termination fee will be $350, which will decline by $10 per month upon completion of months 7–17, $20 per month upon completion of months 18–22, $60 upon completion of month 23 and will be $0 upon completion of your contract term. For other contract terms entered into on or after November 14, 2014, your early termination fee will be $175, which will decline by $5 per month upon completion of months 7–17, $10 per month upon completion of months 18–22, $30 upon completion of month 23 and will be $0 upon completion of your contract term. If your contract results from your purchase of an advanced device prior to November 14, 2014, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. For other contract terms entered into prior to November 14, 2014, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.
If you recently signed up for a new phone or a loyalty plan you agreed to pay an ETF. There is no fixing unless you haven't done any of those. Contracts are 2 years and I believe loyalty plans are 1 year.
Thank you for these details. I just have a simple flip top phone, nothing
fancy. No one gave me this info when I turned in my old flip top for this
one that there was a termination fee that came along with the renewal of
the 2-year contract....if I had been advised of the loyalty 1 year contract
instead, then I would not now be facing a termination charge that is at
$65.00, but in less then 2 months would be zero! I would think after being
a loyal customer for over 10 years that there should be an accommodation or
a waiver to credit this out! How do I escalate this?
On Tue, Sep 22, 2015 at 11:58 AM, rcschnoor <forums@verizonwireless.com>
Why would Verizon waive a fee you agreed to when you are in fact, not loyal, and are leaving Verizon?
Verizon has had early termination fees the entire time you have been a customer for those dozens of years.
I don't think any company would call a customer who has been with them over
10 years disloyal. When the company is sending you constant emails to look
at the latest set of phones every 2 years, does not warrant another new
termination charge - there's give and take here on both sides. Your
viewpoint is 'duly noted' but not customer satisfaction driven in the
slightest.
