So when I try turning on my phone it won't turn on all the way. When it turns on it just stays on the logo. Can anyone help me?
jess124,
Let's work together to get your phone to completely turn on. When did you start having this issue? Does your phone have any damage to it? Let's try powering your phone on in Safe Mode. Click on the link for steps on how to complete and keep us posted.
http://www.verizonwireless.com/support/knowledge-base-105588/
YareliM_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I started having this issue like about 2 or 3 days ago. I tried to put it on safe mode and it still won't work.
Thanks for your efforts with Safe Mode Jessica. The only other troubleshooting step to have your phone power on fully is to do a factory reset. Please visit this link http://www.verizonwireless.com/support/knowledge-base-104505/ for step by step instructions. Keep us posted.
AntonioC_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
