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Moto X (2013) LTE doesnt work after updating to 212.166.3

Hello, I am from Argentina. I went to USA in january and I bought this cellphone (xt1060). The phone have been working fantastic with 4G/LTE until I updated to 212.166.3. No more 4G/LTE signal. And always lose signal on 2G/3G. I made all the things that i could do. Hard reset, wipe cache. Checked APN.

I dont know what it could be the problem! I also use my SIM in another phone and it works great 4G.

Help me! thanks.

Comments

Verizon_Support

Having reliable service on your phone is most important, pancho12. Let's bring that 4G back. It's possible that the software loaded corruptly on the device. By hard reset, did you wipe data from your phone? We've also got a more thorough software repair option. Here's a link with instructions. http://vz.to/1IfeVxp
LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

pancho12

Thanks for your answer. I have already did it, but it doesnt work! thanks

Verizon_Support

Getting that phone working correctly is important, pancho12. Let's dig a bit deeper. Are you using a Verizon SIM card, or a local one from Argentina?
LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

pancho12

I am using a local one. But the local one used to work before the update

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