Recently I upgraded from a prepaid basic phone to a prepaid smartphone. When I ordered the smartphone (iPhone 4s) I had to choose a new number. The Verizon lady I was chatting with assured me that I would be able to call in and have my current number assigned to my new device. This has turned into a nightmare! I spent about 2 hours one night just trying to get ahold of an actual person instead of just bouncing from menu to menu and getting nothing but dead ends. When I finally got through to a person I could barely understand her and she seemed very impatient with me (this is my first smartphone). However, it sounded like she would be able to transfer my number. I was on hold again for awhile. When she came back she said that their system is very slow and could she call me back on a different phone when the process was completed. The next day I tried to send a text message from my basic phone but it didn't work. I logged onto My Verizon (with my current phone number) and saw that my new smartphone was now listed as my device. I thought I was home free even though the Verizon lady never called me back.. However, when I look at my smartphone, it shows that the number is the one that was assigned to me when I bought the phone. I tried calling *611 from both of my phones but keep getting a tone that sounds like a busy signal. I don't think either one of my phones are working now and I'm not sure what to do. I'm so discouraged!!! Does anybody have any ideas? Maybe I should just go into a Verizon store tomorrow. Hopefully they might be able to help.
