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Galaxy S6's bluetooth would not stay on

My Galaxy S6's bluetooth would not stay on. It automatically turns itself off after about 15 seconds. Here is the information about the phone:

Model: SM-G920V

Android version: 5.1.1

Baseband version: G920VVRU3BOG5

Kernel version: 3.10.61

Build number: LMY47X.G920VVRU3BOG5.

I searched some other websites and found the same issue with S6 but did not find a solution to the problem. I wonder if anybody knows how to fix it.

Comments

Verizon_Support

Yikes. We definitley want you to be able to utilize this awesome feature, DaveS6. Let's get your bluetooth working correctly. Thank you for the additional information. How long has this been happening? Just to verify, is it the actual phone feature that turns off or is the connection between devices being lost? Have you ever been able to use Bluetooth before on this phone?

DanielleR_VZW
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gjm999

Has anyone provided you a solution to your problem? I've been having the same exact issue. I've spent hours on the phone with verizon wireless and Samsung, to no avail. It's maddening that I can't even make a call in my car without it dropping.

gjm999

Verizon-- any fix yet???? This is maddening, frustrating and dangerous! Please send out a patch.

DaveS6

Unfortunately no. It seems Samsung does not care, neither Verizon wireless.

Verizon_Support

Your concerns are definitley heard and we do care as we understand the importance of having hands free communication when driving. We will need to factor out a few things so that we can pin point what the issue is. Does your Bluetooth work with other hands free device? Have you tried clearing the cache for the Bluetooth application? Settings>Applications>Application Manager>ALL>Bluetooth>clear cache,clear data & force stop. Are any other functions of your device effected by this. Please keep us posted as we need to see if this is a device issue or a accessory issue.

NatashaA_VZW
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gjm999

Not only have I cleared the cache, I have done a full factory reset (which, btw, cleared things up and allowed the bluetooth to work properly for less than 2 weeks), I have cleared the partition and tested it in safe mode.

Please advise when a fix will be available- this is not only frustrating, it is dangerous.

Best regardsGail McNally

Verizon_Support

We value your concerns towards bluetooth and definitely want to ensure that you're able to utilize. I can;t thank you enough for all that you've done. Is the connection lost with any other bluetooth device?
YosefT_VZW
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a1valdez

I had the same problem with S6, the software update fixed it. Not problem as of current.

DaveS6

Same kernel version. Last update was G920VVRU4BOG7 on 9/29/2015.

Initially posted the issue as Bluetooth would not STAY on. Actually it could be that it would not turn on at all--Message "turning on Bluetooth" stays on screen for 12 seconds, then goes back to "Turn on Bluetooth to see a list of devices you can pair with or have already paired with".

I've done clearing cache & forcing stop, etc. many times, but to no avail.

Verizon_Support

DaveS6,

It's certainly disheartening to see this happen & we are dedicated to get this resolved for you. We appreciate all your time & effort with working with us on this. When did this issue begin to happen? From what I’m understanding is that when you turn the Bluetooth on, it automatically turns right off. Is that correct? Do you know if you have the Bluetooth fully charged?

AliciaS_VZW
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gjm999

I feel as if you're not fully comprehending the issue. There is no"Bluetooth to be charged". The Bluetooth on the phone stops working, providing a message which states "unfortunately Bluetooth has stopped working". It then disconnects from the car. It will then turn itself on again. This cycle will continue, ad infinitum, every 2-3 minutes. Further, the blues will not allow my vehicle to access my sms messages, as it is equipped to do. Please fix this problem.

Verizon_Support

Gjm999, Bluetooth is such an important features to have. We are going to do everything we can to make sure it works properly. I understand you have done a lot on your own including factory resetting your device. This is highly abnormal for Bluetooth to turn itself off. Let's place the device in Safe Mode and try using the Bluetooth while in Safe Mode for 24 hours. This will not erase anything from your phone but will disable any third party app. Click here to place your device in Safe Mode: http://vz.to/1hyO70C

AlbertoR_VZW
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dlaterra13

I see many others having the same problems. Please help with a fix! As this person has said It is frustrating and dangerous while driving to have this continuously happening. I have been dealing with it since I got the phone early September!

Sticks118

I did the repair on the "Verizon Software Upgrade Assistant" After 2 hours I have to report that nothing has been fixed. So Verizon, there is ABSOLUTELY NOTHING that a Samsung Galaxy S6 owner can do to fix this issue. It is only a Verizon issue (yes I checked with friends with AT&T and Sprint an they do not have this issue. Please stop giving out false hope solutions and get busy fixing the problem. For the record I have tried everything suggested in this post as well as the repair assistant and nothing works.

Verizon_Support

Appreciate all you have tried, Sticks118. Let's keep digging. With your S6, if you go to Settings > Advanced Calling > HD Voice > Is this feature enabled or disabled?

Any difference if you have it enabled, and you disable this feature while driving in your vehicle?

NicandroN_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Sticks118

I gave up and called verizon. I went through all the steps and then they sent me out a replacement phone. No other thing worked and my replacement phone is working fine. So the solution is to have Verizon replace the phone.

dlaterra13

I already had mine replaced and it's still not staying connected! I need

answers. Solutions.. Something!

SuzyQ

My bluetooth/car connection (Honda Civic) on the S6 connects and disconnects randomly - sometimes several times in the span of a few minutes. The other day it happened during a conversation - it would disconnect, then reconnect, then disconnect and reconnect again - so the conversation was choppy. And annoying. Advanced calling on or off makes no difference.

i know that isn't much help to anyone who has this issue, just know that you aren't alone and it's the phone, not you or your car. :smileyhappy:

dlaterra13

Same. I also have a civic and can't get Verizon to help! It's frustrating

and dangerous while driving!

GeorgiaBreeze

Picking up this dead thread. Unfortunately, my wife's S6 EDGE has developed this same problem. Bluetooth was working fine then in early January it just stopped altogether. It exhibits the same symptoms of attempting to turn on but simply goes back to OFF. I have factory reset it numerous times, utilized the Software Repair Tool with Verizon support, and am now working with Samsung to RMA the device back to the maker.

My question to VZWSupport is, since this has been a dead thread since November, have they found a solution? Is it a hardware failure? Is it a software problem? Anything? Samsung Galaxy S6 and Samsung Galaxy S6 Edge Galaxy S6's bluetooth would not stay on

I'd really like to avoid being without the phone while it's shipped off, but not having bluetooth connectivity in the car is kind of a big deal for this expensive phone.

Verizon_Support

Hi there GeorgiaBreeze,

I know the importance of Bluetooth on the device, I use mine for my headset and a wireless speaker almost daily. What are you trying to connect to the device? Is the trouble that it is not connecting/recognizing the device at all? Or is it that Bluetooth won't turn on at all?

Have you tried to test it in safe mode? Can you do this for me? Enable safe mode by pressing and holding the power button until the power options menu comes up, then press and hold the "Power off" button until another menu comes up asking if you want to restart in safe mode. Press "Yes" and the phone will restart. Then test out the bluetooth. To take it out of safe mode, just restart the phone normally.

LeoL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

GeorgiaBreeze

The trouble is that it won't turn on at all.

I have booted it in safe-mode and the result was the same.

I have coordinated with a VZWSupport individual to apply the Software Repair Tool and the result was the same.

The bluetooth used to work and now it doesn't. All of my other phones connect and work flawlessly with their bluetooth devices. This S6 EDGE simply doesn't turn on at all.

Verizon_Support

Oh wow, I want to get your bluetooth up and running properly. I know that you mentioned this happening since the update, and that you have done a full reset. How did you go about doing the reset? Just to be sure, please follow these steps to perform a reset for me: http://www.verizonwireless.com/support/knowledge-base-174628/ (I know it says this is for the edge+ but the steps are the same).

DaveS6

It is obviously either a software bug or a hardware defect! I tried every possible way. What makes me so disappointed is that Samsung and Verizon have been ignoring customer's concerns for so long and have not taken any effort to fix it.

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