Got message as of 1/13/16 phone won't wor k outside US referees me to vow.com/prepaid but don't see any info about this problem there, what going on?

Jack001

WWhat going on?

Verizon_Support

Jack001,

We certainly want your phone to be working porperly. Let's take a closer look at things. I just need a little more information from you:

-Is this a prepay device?

-Are you traveling internationally?

-How often does this message occur? Or was it a one time thing?

ChristinaM_VZW
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