Unable to receive email

Right around the time that I got an Android update, I no longer was able to receive email anymore. I am able to successfully sync up and can successfully send email but am not able to receive anything. Have tried just about everything... power off, reboot, etc. Running out of ideas.

Any suggestions?

Accepted answers

Ann154

The server connection might need to be reset. Remove the email account from the phone and then add it back again.

All comments

Verizon_Support

We’re committed to improve your wireless experience, Richard. We can certainly explore ways to resolve this incoming email issue. What is your phone model and software version? What email server do you use (Gmail, Hotmail, Yahoo, etc.)?
I am confident that we can get you to receive emails again very soon.

AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

sharonjeanne

Hotmail my address ends in msn.com.

Ann154

The server connection might need to be reset. Remove the email account from the phone and then add it back again.

sharonjeanne

Ann thank you. I will remove it and then re-do it. Goofiest occurrence.sharon

Verizon_Support

We wanted to reach out to you sharonjeanne to see if your email concern has been resolved. Are you able to receive emails now. That was a great step that Ann154 gave. Thanks Ann154! If you can provide us with the status of the issue then we can continue to assist if help is still needed. Thanks in advance.

ArnettH_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!