I can see there are attachments to my incoming emails but cannot open them. I have tried resetting and all settings seem to be in order. I am having a difficult time conducting business with this not working. Anyone else having this problem?
jehgodwin,
We definitely want your device to work as it should and appreciate all that you have done so far. We can attempt to remove the email account and readd it to see if that will help. See how here http://www.verizonwireless.com/support/knowledge-base-118058/. Otherwise, if you noticed this issue was immediately present after the update it may be best to back up the device and reset it to factory defaults. Take a look here to see how to back up http://vz.to/1p1RUE1. Once backed up you can see how to reset it to factory settings here http://www.verizonwireless.com/support/knowledge-base-117753/.
AdamG_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I'm having the same problem. Need to use device for work, but after recent update it's basically useless. Super frustrating!!!
Oh no! Lets ensure all e-mail attachments are able to be opened. Are you familiar with how large the attachement is? If it's a larger attachment and you have download size set to a low KB or subject only this may cause the issue. Head into the E-mail app > Settings > Data Usage > Download Size > All YosefT_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
