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Exchange 2003 breaks connection with cell client and can not reconnect

I am having repeated issues with one of the users on my cell support. As this traveler moves about the US his Exchange sync (email) stops and refuses to allow him as the user to force a re-connection to the Exchange service that I maintain (Exchange 2003). I have a break fix that must be applied by deleting his WEB account through the Web Admin console for Exchange and forcing the phone to rebuild the account. This is a terrible solution but it has been working. Has anyone discovered a similar issue and found a permanent solution? I will say that the solution is not going to be found by flipping a sync setting on the Droid Maxx phone console...been there it is not the issue here.

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Verizon_Support

I can certainly understand the concern with the email account not working correctly gocoffeer. Let’s work together to see what’s going on. Is this a company email account? What’s the domain server? How long has this been happening?

TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

gocoffeer

Thank you for the rapid reply... This is a company email service...Exchange 2003. Our domain is a 2008 AD.... the issu has been occurring with the last 4 series of Android phones.... which is since we moved to Verizon. I do not know if the history of this also occurred with the Sprint provider I have been on the case only since we have switched.

Verizon_Support

I want to make sure those emails are received promptly. What kind of phone is the user using? Is the phone software & app completely up to date?
BryanS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

gocoffeer

The Phone model is the MOTXT1585 (Droid Turbo2)...as of 2 weeks ago the phone was in my hands and i made sure that everything was up to date....Since this is an ongoing issue with the traveler out of town most of the week...I occasionally as a result of this issue assure myself that everything on both the phone OS side and the app side is up to date.

gocoffeer

Noticed that my question has dropped off the Verizon radar. Guess that the forums is not going to lead my concern towards resolution. Please close this thread I will take this to the Verizon manager that my company uses. Per future concerns.... this forum is not where I can find my level of assistance.

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