GizmoPal device MDN has an SMS block?

tennvol865

I had trouble initially connecting to my new gizmo pal 2, tech support was able to finally resolve the issue after an hour or so. They we're great. Now that I added my father as a caregiver when he tried to connect through the app on his phone he is having the exact same problem I had. I remember the tech support person saying she had seen a few occurrences of my problem and it was something about some block? Anyone know of how I get fix it without jumping through the hoops again? Thanks in advance if anyone can be of help

Verizon_Support

tennvol865,

The GizmoPal is a great device! We certainly want to get it up & running quickly for you. Have you double checked the line to ensure there are no blocks set up on it? Ex: not blocking hteVblockfeeature. You may verify the line's features in your My Verizon account online: http://vz.to/1H5oE7E

GizmoPal link: http://www.verizonwireless.com/support/knowledge-base-129847/

ChristinaM_VZW
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