Marshmallow Update for HTC One M8 and HTC apps wanting updates

Jshannon45, software updates can take some getting used to. Lets get those applications updated. Try going into Settings> Application Manager> App Store> Force Stop. Once you stop the application restart the phone, and see if the apps register as updated.

MarcusS_VZW
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@JediLoki

I'm glad to hear you were able to successfully update your device software on your HTC One M8 device. However, I want to ensure your applications on your device are working as expected.

So that I can better understand what you’re experiencing, please tell me if these particular applications show updated or does it show an update is still pending in the Google Play Store on your device? Have you tried soft resetting your device since this problem began http://vz.to/1JK2n2X?

AnthonyTa_VZW
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Yes, I have tried a soft reset a couple of times now.

Once the update completed, the PlayStore noted a bunch of apps that needed to be updated, most of which updated just fine automatically.

The ones listed above were listed in a section called Updates, with an Update All button as an option, or each app has an individual update next to it. If I go into any of the apps showing that need updated and look at the version number noted on the Play Store compared to the version number I show installed on my phone, the Play Store has a newer version based on the version number.

All of these apps are working just fine now as far as I can tell, just that the Google Play Store notes I have updates available and it won't download them.

mlamx1634

I have the exact same issue as JediLoki. All of these apps will not install and get error retrieving information from server.

HTC Calendar

HTC Connect

HTC Mail

HTC MirrorLink

HTC Service - DLNA

HTC Speak

HTC Tasks

I am having the identical problem. I am told to update the following:

HTC Calendar

HTC Connect

HTC Mail

HTC MirrorLink

HTC Service - DLNA

HTC Speak

HTC Tasks

When I try, for each app I get the following error message:

Can't update app

Update for "HTC ______" could not be downloaded due to an error. (Error retrieving information from server. [RPC:S-7:AEC-0 SX17-TAMX-56T5M])

I will add that I cannot now clear the cache by going into Recovery. When I try, I get a red error triangle and, after a while, the phone simply reboots.

Any of the normal Play Store fixes (clear cache on Play Store and Play Services), remove your Google Account and re-add it do not resolve the issue.

Since other apps downloaded and updated just fine, and the only thing that will not update properly from the Play Store are the HTC apps, this is not an earth shattering issue, but with so many others having the exact same issue, it seems to be something borked in the new Marshmallow update

Play Store won't load or download apps - Google Play Help

Ran through the entire list here, no joy.

Getting your play store to behanve may be a matter of making sure you are still signed in. When you go to play store and drop down the settings does it show you an email address there? If not you will need to log in again for the play store.
CheriS_VZW
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rldawg

I am having the exact same issue with the same error message regarding the above list of HTC Apps.

Could it be that those apps are no longer supported/necessary after upgrading to Marshmallow? If that's the case, then why didn't the upgrade remove them?

Yes it does. Other apps can be downloaded/updated fine.

I have tried removing my account and re-adding it.

The usual Play Store fixes do not seem to fix this.

chrismdonahue

I have the same problem with exactly the same apps.

rldawg;

The Play Store versions are a higher listed version that what is loaded on the phone.

For example, my installed Mail app shows 9.50.677090

The Play Store version showing the update shows that version as 9.50.708614

So the version on the Play Store is a newer version that what was just installed.

Yes, my email address is there.

DrCeeDub

Exact same issue here after Marshmallow Update on the One M8.

All apps update without issue but the ones listed fail. All other apps update fine. Installing new apps from HTC is fine too. It is the pre-installed HTC apps that cannot properly update.

ace23jp

I'm having the exact same problems with the exact same apps. Play Store build version 6.0.5

jkuz

I have this too! Have tried everything to remedy with no success. Also I don't like that ring and notifications volume is combined now....this doesn't make sense to me....

ace23jp

jkuz - I don't think the ring and notification volumes are combined. Just click the downward arrow in the upper left box (after you push volume up/down) and you will see them listed individually.

VonDoom

I have the same issue after Marshmallow update on a Verizon HTC M8. Every other app updated fine but all the HTC apps fail with an error that says:

"CAN'T UPDATE APP

Update for "HTC CALENDAR" could not be downloaded due to an error. (Error retrieving information from server.

[RPC:S-7:AEC-0 WTUV-6J6Z-LZVSY])

Knine

I'm experiencing the same Google Play update issues.

simplycq1

I'm experiencing the same issues.

asottile

Same exact issues with my M8 after the Marshmallow update.

jshannon45

I'm having the same issue

BobSF

Same problem here, same details.

Exact same problem, exact same apps won't update with exact same error message. Just upgraded an hour ago. I took 2 firmware updates.

Play Store build 6.0.5

Software updated to 6.21.605.3

HTC HTC6525LVW is up to date

Android 6.0

HTC Sense 7.0

And Google now won't launch with up swipe

realistick

I am experiencing the same update issues with HTC apps

Just another +1.

Same apps, same issues after Marshmallow update. I still have the 'email crash on reply' issue, which I had hoped the updated mail client would fix, but unfortunately, it won't update.

Acraigl for the mail reply problem this is another app update causing it.

Go into app manager and uninstall the updates for Android System Web View.

You will then be able to reply in the mail app again.

Also go into the Play Store and uncheck the auto update for Android System

Web View.

tirpakd

Same issue here to after upgrade to Android 6.0 yesterday on HTC One M8. Tried all the usual fixes but the HTC apps still want to update in the Play Store but they don't work. Other apps update just fine.

Thanks for the webview info. I was aware of that but was hoping that the HTC mail update would correct it without disabling webview. Hopefully we get to find out at some point

rldawg

Along with the aforementioned HTC apps, add Google Photos to the list of apps that won't update. I just updated several apps this morning and Google Photos got the same error as the HTC apps do.

David_W1

Exact same issue here. Considered removing HTC service pack update to no avail.

Count me in on this as well. Contacted HTC support who told me the error I was getting was a Google Play error. Contacted them and was told it must be something with the Verizon update package. Told me my only option would be to reset to default. Not ready to do that.

Bob

bmoff

Exact same issue here after Marshmallow Update on my One M8.

David_W We want to help get you phone working as it should. Please tell us what steps have you already taken. Have you unchecked the auto update for Android System in the Play Store? What specific errors are you seeing?
DeloresK_VZW
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bmoff

Just tried the "update all" a couple more times and now all apps have updated.

Trevil126

Same problems as everyone else. I'm also hoping the mail update will allow me to update Webview.

I can confirm that mine is updating now as well after clicking update all again. Wondering if HTC's servers weren't just busy.

Bob

Oops I take that back; 3 updated HTC Speak HTC Mail, and HTC Service; the rest errored out

Clicked update all a second time and the rest updated

Mine seem to be updating now as well. And the updated mail app seems to have fixed the incompatibility with Android Webview. I allowed it to update and it seems to work without issue.

rldawg

All HTC apps (and Google Photos) have updated successfully. Crisis averted!

My battery has gone down 13% in 1.5 hours. But that's another issue entirely. :smileysad:

As with others, I have been able to update now as well, after doing another soft reboot of the phone this morning. It was not updating until I did that.

Too bad that didn't fix it yesterday when I tried it a couple dozen times along with resetting Play Store cache, uninstalling Play Store updates, removing my gmail account, ......

Yep, same acraigl, this has resolved the issue with Android System Web View for me as well.

Nice to have a fully updated phone that works again

mlamx1634

Last night I factory defaulted my M8 and still had the issue with installing the HTC apps. I tried again this morning to load the apps and some installed and some gave me the error. I then load the apps that failed one at a time and got them installed, but did have the error on a few of the apps, but just try installing them again and it worked. I think the server was overloaded. Good luck to those who still have the issue.

All HTC apps downloaded and Android System Web View fixed, BUT still cannot access Recovery mode. When I try, I get a red error symbol and the phone eventually reboots.

Anyone else having the same problem?

Stbo, while the red symbol is on screen, press both volume buttons at the same time. It should put you into recovery mode.

27Words

Mine did the same thing.. left it alone.. now 18hrs after update and all HTC apps from the Play store are downloaded and installed... didn't have to do a thing.

All apps successfully updated now simply by trying again. Thanks Verizon!

RayScott3

Same here.

I'm sorry to read thta you are having issues withyour HTC One M8 after the Marshmallow update rldawg. Let's work together to see if we can customize a solution to get the apps working. Since software updates do not remove third party apps, the apps in question will still be on the device after the software update installation. May I ask what app are not working properly?

ArnettH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Chapeleastman, we want to get your phone back to working correctly. So sorry you have been dealing with this. Have you tried restarting the Play Store application. How long has it been since the update finished?

27Words

Give it time.. mine started working the next day.

On Thu, Mar 10, 2016 at 7:55 AM, verizonmoderator2 <