Initiated Marshmallow update last night. Phone is now showing the red Verizon screen and unusable.

I initiated the Marshmallow update last night on my HTC One (M8). The software notification said there are two downloads to complete. The first download installed. The second download appeared to be installing and then the phone rebooted but only as far as the red Verizon, at which time it locks up. I have shut down the phone using the volume up and power key several times but the phone will not reboot.

Accepted answers

douga54

I took it in to Verizon and they said there was nothing to do but replace

the phone. I got a free replacement phone Fedex'd to me the next day under

a warranty replacement. It worked fine. I upgraded to Marshmallow 6.0

without a hitch. Great support from Verizon.

On Thu, Mar 10, 2016 at 9:17 AM, JWLthief <forums@verizonwireless.com>

All comments

B33

Have you Called Customer Service, To ask for any Assistance? If you haven't you might Try that

1-800-922-0204 use option 3 or 4 when prompted Say you want to Talk to a Rep..

douga54

I used the Chat support first. They instructed me to use the HTC Sync feature followed by the online Software Repair Assistant. I couldn't use these because the phone could not be recognized by my computer as it wouldn't complete a boot cycle. So I went to the Verizon store for help. They told me the phone could not be recovered and it is being replaced under the warranty repair. I should receive my replacement today. I wonder if anyone else had their phone locked up as a result of the Marshmallow OS upgrade.

B33

Hopefully Not..

JWLthief

OMFG...my phone is doing this too this morning. Please tell me there is another way to fix this. I have tried soft resetting 3 times already

B33

Call HTC tell them what it's Doing.. They may have Reset them Load the Software Via using your Computer that is what I did I use my Computer to do the Down Load..

Here is HTC Number 1-866-449-8358

Hope this Helps. & Good luck B33

douga54

I took it in to Verizon and they said there was nothing to do but replace

the phone. I got a free replacement phone Fedex'd to me the next day under

a warranty replacement. It worked fine. I upgraded to Marshmallow 6.0

without a hitch. Great support from Verizon.

On Thu, Mar 10, 2016 at 9:17 AM, JWLthief <forums@verizonwireless.com>

Verizon_Support

Douga54, we are so glad to hear that you have received the replacement and all is well. Know that we are always here to help at http://www.verizonwireless.com/support/.
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

B33

I updated my one M8 Via using HTC's Sync Manager which when Downloaded you can use Verizon's Phone Repair to then Download HTC's Latest update that is how my Phone got updated not Via O.T.A. So far it's working Pretty Good the Battery Life went from Very Bad, ( I was only getting 4 hours ) To Seeing what I use to the phone Get when I bought it New at the Locale Verizon Store I ran a Test of letting it set using off n on and Playing a Few Games I even used the Setting which Turns up the CPU I haven used that Setting for almost 6 months..

One other thing I done once everything was Updated I shut the phone off and Ran a System Cache Clear that has seemed to also help the Phone..

Just to Pass on this is the only major update I have done on this Phone my One M8 other than the usual updated to Google apps) the Latest OS it had on it was Kit Kat

Do i think this Update is going help this phone in the near and Distant future Its hard to say.. But I've had this phone for 2 years and the OS that was on it was Narrowing it's Function to work which made it Very hard for me to Enjoy using the Phone since the update in its short time on the phone I'm starting to enjoy it again..

B33