Why can't I reply to emails?

I have an HTC one 8. A couple of days ago, when ever I reply to an email, I get "Unfortunately mail has stopped."

I can receive, forward, compose, but not reply or reply all. This is in the native/stock client. It has worked fine for almost two years then now this.

I have cleared the cache and data. Re-entered/re-created the accounts. Checked for updates and rebooted. None of these have solved the problem.

I am really not looking forward to a factory reset. Any help is appreciated.

Thanks.

Accepted answers

Jkitty

I fixed my mail issue with uninstalling the update to Android System WebView. The mail works now.

All comments

Clathem

Also, doesn't matter if WiFi or data. Accounts function normally from a PC.

One account is hosted on a Cox server and another on a private company server. Both have issues.

Verizon_Support

We want to get this working for you! Have you already attempted removing and adding the email from the device? Are any other mobile users for the company experiecing similar issues?
TylerK_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Clathem

I removed (deleted) all account info by clearing cache and data from system app manager and reinstalled. No one else is experiencing these problems.

I downloaded another email client from the Google play store, and everything works okay. It is only with the native/stock client that there are issues. I also noticed two other threads from other users that they have similar problems that have only started recently.

Thanks

Verizon_Support

Clathem Thanks for all the details that really helps us narrow this down. Let's keep working on this. Have you made any changes to the device prior to this happening ( software updates new apps new accounts)? Have you tried putting the device in safemode http://vz.to/1WtW3ii?

AdrienneP_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Clathem

No real changes. Last firmware update was in September. No new Apps other than an Edward Jones App. Got rid of a KC Chiefs App because it continually glitched. Haven't tried safe mode.

Now that I think about it, a day or so the problem, the client re-downloaded everything off the email server for the past thirty days even though it had already previously loaded these emails. Also under sync, it appears that Google is not sincing correctly.

Thanks

Jkitty

Exact same thing happening here with an HTC One. Can't reply to email and it started after several apps were updated on my phone this morning . Mainly Google apps and one Verizon cloud app. Cleared cache, deleted and reinstalled apps, rebooted, nothing helped.

Jkitty

I fixed my mail issue with uninstalling the update to Android System WebView. The mail works now.

Clathem

BRILLIANT. Worked for me too. Good jab and thanks!

Nick_in_SJCA

Jkitty, worked for me too - thank you! All of a sudden this morning I couldn't reply or compose new emails without hitting the "Unfortunately mail has stopped" error, I tried all the reboot. cache clearing, delete and recreate account, remove and reinstall SIM card, etc., and nothing else helped. This is work email and I was starting to panic. :smileyhappy:

Jkitty

Glad it worked!! As a side note, make sure you don't let that app auto update or it will mess up the mail again.

lke2hvefun

uninstalling the Android System WebView repaired the problem with my email

Clathem

Verizon Support, now that someone has identified the problem, what will Verizon do to make sure this bug is eliminated for HTC users?

It might take some effort, but between HTC/Verizon Google, someone should show something other than lip service to make sure their customers are supported properly.

Sincerely,

15+ year Verizon Customer

knopkatata

Thanks a lot for the information! I was able to fix problem with my personal and work emails also! I spent more than an hour with Verizon tech support yesterday for nothing! They have no idea how to fix the problem. I did ask if there are any new programs due to the update that caused it and I was told to talk to tech support from my work because Verizon has nothing to do with that. I hope now Verizon can help other customers with the email issues.

Yennylee73

Thank you! I've had this problem for a week or so. This was the solution for now. Hopefully they will fix the problem before it auto updates again.