cant update to marshmallow via ota or the software update assistance, what should i do?
mailord,
Updates can be exciting and we definitely want to make sure that your device is up to date with the latest software. What seems to be going on when you try updating OTA? Do you receive a specific error message? Is the device currently backed up? While not always necessary, resetting your device to factory settings prior to updating the software can certainly be helpful so if your device is backed up we can certainly give that a shot. See how here http://www.verizonwireless.com/support/knowledge-base-112585/.
AdamG_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It doesnt send any error, it just says up to date, but, when the phone isnt
plugged in says update avaliable.
On Feb 21, 2016 4:43 PM, "Verizon Wireless Customer Support" <
We appreciate these details, Mailord. That is certainly a bit strange. Any difference if this is attempted while on WiFi or 4G?
Have you tried the suggestion that Adam_G provided? That can help clear out any issues that may be affecting your phone from updating.
NicandroN_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes i do a factory reset of the phone and still the same
On Feb 24, 2016 9:21 AM, "Verizon Wireless Customer Support" <
