Can't get my Jawbone UP3 to sync since the update to Marshmallow
Prweaver2, we know that it's super important for you to continue tracking your steps and daily activity on your Jawbone UP3 and device. With the latest OS update to Marshmallow, it is very likely that the bluetooth stack version was updated as well.Please, uninstall the Jawbone application on your device, then reinstall the application. After those steps are completed, let's attempt to update your Jawbone UP3's software. This link will show you have to update the Jawbone UP3. http://bit.ly/1SVX4BT
Please let us know if this fixes the syncing issue.
KatrinaN_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Having the same problem with my Basis Peak and my Garmin Vivoactive. It makes me wonder if there is a Bluetooth low energy problem with this update as it appears that more than one brand of fitness tracker is having issues.
This did not fix my issue. I had already tried uninstalling and
reinstalling the app without success, but I tried again as you said to do
in your email with still no success. It works with my Ellipsis tablet, and
was working with my LG G3 phone until that update to marshmallow.
On Wed, Feb 24, 2016 at 10:39 PM, Verizon Wireless Customer Support <
I'm sorry to hear you are still not able to pair your Jawbone UP3 to your phone after the update. Let's keep working and get this solved. Have you been able to sync any other Bluetooth accessories? Do you receive any error messages?
JosephE_VZWFollow us on Twitter @VZWSupportIf my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
My Jawbone UP3 also will no longer connect to my LG G3 after the upgrade to Marshmallow. Has anyone been able to solve this problem? Ugh!
