I, like a lot of other Z3v owners, have been massively disappointed by Verizon's lack of support for this phone. From the lack of software updates, which were promised as a selling point when the phone was introduced, to Verizon pulling it a mere 7 months later, I felt like Verizon has thumbed its nose at us. And since Verizon continues to ignore our requests for software updates ( don't deny it, Verizon, because the company firmare for Lollipop was leaked), every effort should have been made to offer Z3v users a chance to upgrade, or switch, to another phone with better Verizon support. So why is that so? With Sprint and TMobile offering massive incentives to switch, Verizon seems more than happy to ignore us Z3v owners. A shame.