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My Backup Assistant hangs after "Step 1"

Backup Assistant just hangs at "Step 1" I unfortunately upgraded to 3.1.1 EVERY REVIEW on the App Store of 3.1.1 says the same thing. It just hangs at Step 1. Previous version worked like a charm - no issues. If you still have a chance, do not load 3.1.1. Hey Verizon - how do you release an App that just hangs??? When will it be fixed???

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Verizon_Support

TPAB,

We thank you for reaching out to us here, because help is our middle name. Let’s make sure we get your backup assistant to work on your phone, pronto! What make & model phone do you have? Have you been able to turn your phone completely off & then back on? If you can provide any other details that would help.

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TPAB

Iphone5s and I have turned it all the way off.

No change. BA still not working

Sent from my iPhone

Verizon_Support

TPAB,

Ok, gotcha. Thank you for the helpful information. Have you been able to uninstall the Backup Assistant app and then re-install it? Also, please do what is called Resetting the Network Settings. This will erase any wifi settings, so please jot down anything you need before doing this. You can re-enter it back in the phone once this is done. You won’t erase anything else on the phone at all other than that. Please go to Settings – General – Reset – Reset Network Settings. Once that is done, please try to run the Backup Assistant again & let us know what the outcome is.

AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TPAB

You are treating my issue like a one off. Did u notice that

every App Store review of BA 3.1.1 reports the same issue????

Something broke in 3.1.1. It's not my phone or network connection.

Sent from my iPhone

TPAB

Uninstalled, reinstalled and STILL NOT WORKING!

Are u still working this or have u given up?

App Store has new reviews- all one star.

All stating that 3.1.1 just does not work.

Any news on when a real fix will be available??

Sent from my iPhone

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